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Warehouse Operations Lead

Company: Veho
Location: Salt Lake City
Posted on: May 15, 2022

Job Description:

About Veho

Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.

Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.

The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.

Today, Veho s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho will be in 50 markets by the end of 2022.

You will work directly with the Operations Manager, Driver Operations, and Customer operations teams across the organization to deliver an industry-leading shipping experience. This role will report directly to the Operations Manager.

Responsibilities Include:

  • Being a hands-on leader, working day-to-day with our Warehouse Associates and Leads
  • Development of the warehouse staff, including coaching them on the skills necessary to be successful in the warehouse and developing for future success
  • Setting a standard of operational excellence and ensuring your team s success through values-based leadership
  • The accuracy of reports, scheduling, communication cross-functionally, and ensuring sort and launch packages are done in an efficient and safe manner, troubleshooting any issues with our cross-functional teams along the way

    What You Bring:

    • Is passionate about a top-tier, early-stage tech startup that aims to build the next powerhouse of logistics technology
    • Works well in ambiguity and ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees
    • Effectively schedule shifts that align with volume and operation hours
    • Is a recent college graduate or has 1+ years of people leadership, with a high standard of excellence and a low margin for error
    • Possesses strong attention to detail, insistence on thorough accountability for themselves and for their team
    • Demonstrates the ability and excitement to keep morale high while working efficiently
    • Ability to navigate technology and problem-solve in a fast-paced environment
    • Lead through the values of candor, teamwork, ownership, and human, specifically to grow and develop your team for future success
    • Being hands-on, coach, train and develop Warehouse Associates/ Leads to be efficient with processes and procedures
    • Proven record of assisting the team with values-based leadership to hit key KPIs and metrics for the operation
    • Empathetic leader, who cares deeply about the success of their team and their overall development and growth
    • Works well in a fast-paced environment that is, at times, physically demanding
    • Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole
    • Excellent verbal and written communication
    • Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
    • Willing to work flexible hours, including nights, holidays, and weekends

      Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Associated topics: inventory control, lead, leader, logistics manager, logistics specialist, supervisor, rep, warehouse, warehouse manager, warehouse specialist

Keywords: Veho, Salt Lake City , Warehouse Operations Lead, Other , Salt Lake City, Utah

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