Salesforce Student Intern

Company: University of Utah
Location: Salt Lake City
Posted on: June 24, 2022

Job Description:

**Details****Open Date** 05/11/2022**Requisition Number** PRN12462N**Job Title** UU Student - Computer**Working Title** Salesforce Student Intern**Job Grade** SJ**FLSA Code** Nonexempt**Patient Sensitive Job Code?****Type** Non Benefited Staff / Student**Temporary?** No**Standard Hours per Week** 19**Full Time or Part Time?** Part Time**Shift** Day**Work Schedule Summary**TBD**Is this a work study job?** No**VP Area****Department** 00420 - Information Management**Location** Campus**City** Salt Lake City, UT**Type of Recruitment** External Posting**Pay Rate Range** $12.00 per hour**Close Date****Job Summary**The student intern Salesforce position reports to the CRM Program Manager, University Support Services. This program is in its infancy and is directly overseen by the Deputy Chief Information Officer.This position involves user support and system configuration, with a DevOps perspective, utilizing our Salesforce platform (which includes both CRM /Service Cloud and Marketing Cloud products) to meet current user needs and develop new solutions for future customers.Tasks range to include assisting and instructing users, making and documenting required system configuration changes, monitoring and auditing system usage and performance and researching and creating documentation both for end-users and the team.There is also an opportunity to work on creative/programmatic tasks to improve upon delivering the above tasks; for example, like automation around auditing.There is an expectation that the candidate will work towards becoming a certified Salesforce Administrator.**Covid-19 Information** **This position is considered Category IIA :** Not required on campus and has the ability to telework remotely for the duration of the University of Utahs response to COVID -19. An employee hired into this role will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and agree to the terms of the University of Utah campus and Health Academics COVID -19 Telecommuting Agreement.+ The employee must also provide their own computing hardware (until HR approves our team to return to the office). We provide on-site hardware but not hardware for WFH .+ Once HR approves our team to return to the office, this position will also be required to be on-site. Note: this team does not work on campus, we are located downtown SLC at 102 South 200 East.**Responsibilities**+ Will work on various technical activities such as documentation, usage and system auditing+ Serve as our teams 1st-contact with end-users in need of technical support using our Salesforce products. Activities will include: engaging end-users via email, chat, phone calls, and meetings; providing instructional-use of our platform to users (whether via written documentation or one-on-one demonstration); providing requested system changes as requested by the user to help them do their job and as deemed appropriate by our team.+ Learn and become very familiar with our Salesforce ecosystem, to assist in championing the use of these systems to our users and helping to find solutions to their needs; examples of the types of activities they will be working with revolve around providing communications tools such as email and text messaging, and providing user-interfaces that contain relevant data for our users unique needs+ Exploring and recommending methods to improve our service (to include developing automations and writing code)+ Studying to earn either their Salesforce CRM Admin certification or Marketing Cloud Administrator certification and leveraging the knowledge gained to demonstrate professionalism and skill to our users+ Assist with interviewing our business users about their needs, conveying those needs to the team for consideration, and mapping those needs to potential solutions+ Keeping detailed and organized notes about user conversations, system configurations made, etc., to convey to the team for future awareness and planning**Minimum Qualifications**Must be a current University of Utah Student.+ A student pursuing a bachelors degree in Information Systems with at least 2 years left in schoolInterest in earning a Salesforce Administrator Certification either on CRM (https://trailhead.salesforce.com/credentials/administrator) orMarketing Cloud (https://trailhead.salesforce.com/credentials/marketingcloudadministrator) (we will not pay for classes but we have excellent free self-study resources; we will pay for 1 practice exam and 1 attempt)Must commit 19hrs/week during Spring and Fall semesters. Availability to work 40hrs/week during the summer is preferable**Preferences****Special Instructions Summary****Additional Information**_The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.__Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.__The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.__To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:__Director/ Title IX Coordinator__Office of Equal Opportunity and Affirmative Action ( OEO /AA)__135 Park Building__Salt Lake City, UT 84112__801-581-8365__oeo@utah.edu__Online reports may be submitted at_ _oeo.utah.edu__For more information:_ _https://www.utah.edu/nondiscrimination/_**_To inquire about this posting, email:_** employment@utah.edu (%20employment@utah.edu) _or call 801-581-2300.__The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.__This position may require the successful completion of a criminal background check and/or drug screen._

Keywords: University of Utah, Salt Lake City , Salesforce Student Intern, Other , Salt Lake City, Utah