Referral Specialist I
Company: University of Utah Health
Location: Salt Lake City
Posted on: June 25, 2022
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Job Description:
**Overview**
**There are a few positions available under this requisiton. Areas
of support include: Urology, Gynecology, and Sleep Wake.**
_As a patient-focused organization, University of Utah Health
exists to enhance the health and well-being of people through
patient care, research and education. Success in this mission
requires a culture of collaboration, excellence, leadership, and
respect. University of Utah Health seeks staff that are committed
to the values of compassion, collaboration, innovation,
responsibility, diversity, integrity, quality and trust that are
integral to our mission. EO/AA_
This position carries out the day-to-day activities of a physician
referral service, including referring incoming calls to appropriate
physicians or clinics, notifying physicians when their patient has
been admitted to the hospital and monitoring and updating multiple
databases. This position is not responsible for providing patient
care.
Corporate Overview: The University of Utah is a Level 1 Trauma
Center and is nationally ranked and recognized for our academic
research, quality standards and overall patient experience. Our
five hospitals and eleven clinics provide excellence in our
comprehensive services, medical advancement, and overall patient
outcomes.
**Responsibilities**
+ Facilitates access for patients, physicians, employees and
Outreach and Network Development to the system.
+ Answers inbound calls and refers callers to a specific physician
or clinic based on the caller's stated medical issue(s).
+ Logs inbound calls and prepares quarterly reports that summarize
referrals to specific physicians and clinics.
+ Generates daily reports that identify patients who were admitted
the prior day.
+ Notifies the patient's physician (either internal or external to
the organization) that their patient was admitted to the system and
provides or helps gain access to pertinent medical information.
+ Takes ownership of solving problems or issues of importance to
patients, physicians and support staff.
+ Works to identify and notify patient physicians when little
information is provided about the specific physician.
+ Maintains and updates several databases with accurate physician
contact and demographic information, such as specialty areas,
credentials, gender and language(s) spoken in order to expedite
referral services.
+ Assists other departments with collecting and entering doctor
satisfaction surveys.
+ Based on call, initiates the process of receiving the patient
into the system by creating a referral shell to send to the
appropriate outpatient clinic for request for medical care.
**Knowledge / Skills / Abilities**
+ Demonstrated strong customer service skills and excellent
personal interaction, with the ability to constructively interact
with physicians, clinic managers, and support staff.
+ Ability to work with minimal supervision, adaptability and high
tolerance for ambiguous work situations.
+ Ability to use computerized medical records to facilitate patient
and physician access to the system.
+ Ability to work in a cooperative manner with other team
members.
+ Demonstrated ability to function calmly and competently in high
stress situations.
+ Ability to understand and facilitate the referral process of the
institution. This includes an in-depth knowledge of specialty care
services provided and physicians that support those service
areas.
+ Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
+ Knowledge of medical terminology and experience in a healthcare
environment preferred.
**Qualifications**
**Qualifications** **Required**
+ Two years of experience in a health care financial setting, or
the equivalency
+ Experience scheduling patient appointments and navigating patient
electronic medical records.
**Qualifications (Preferred)**
**Preferred**
+ Extensive knowledge of medical terminology and experience in a
healthcare environment is preferred.
+ Bilingual.
+ Working experience in an outpatient clinic and/or in large
complex medical center(s) is preferred.
**Working Conditions and Physical Demands**
_Employee must be able to meet the following requirements with or
without an accommodation._
+ This is a sedentary position that may exert up to 10 pounds and
may lift, carry, push, pull or otherwise move objects. This
position involves sitting most of the time and is not exposed to
adverse environmental conditions.
**Physical Requirements**
Listening, Sitting, Speaking
**EEO Statement**
_University of Utah Health Hospitals and Clinics, a part of The
University of Utah, values candidates who have experience working
in settings with students from diverse backgrounds and possess a
strong commitment to improving access to higher education for
historically underrepresented students._
_Individuals from historically underrepresented groups, such as
minorities, women, qualified persons with disabilities and
protected veterans are encouraged to apply. Veterans' preference is
extended to qualified applicants, upon request and consistent with
University policy and Utah state law. Upon request, reasonable
accommodations in the application process will be provided to
individuals with disabilities._
_University of Utah Heath Hospitals and Clinics, a part of The
University of Utah, is an Affirmative Action/Equal Opportunity
employer and does not discriminate based upon race, ethnicity,
color, religion, national origin, age, disability, sex, sexual
orientation, gender, gender identity, gender expression, pregnancy,
pregnancy-related conditions, genetic information, or protected
veteran's status. The University does not discriminate on the basis
of sex in the education program or activity that it operates, as
required by Title IX and 34 CFR part 106. The requirement not to
discriminate in education programs or activities extends to
admission and employment. Inquiries about the application of Title
IX and its regulations may be referred to the Title IX Coordinator,
to the Department of Education, Office for Civil Rights, or
both._
_To request a reasonable accommodation for a disability, please
contact the University of Utah Health Hospitals and Clinics Human
Resources office at 801-581-6500.If you or someone you know has
experienced discrimination or sexual misconduct including sexual
harassment, you may contact the Director/Title IX Coordinator in
the Office of Equal Opportunity and Affirmative Action:_
_Sherrie Hayashi_
_Director/ Title IX Coordinator_
_Office of Equal Opportunity and Affirmative Action (OEO/AA)_
_135 Park Building_
_Salt Lake City, UT 84112_
_801-581-8365_
oeo@utah.edu
_Online reports may be submitted atoeo.utah.edu/_
**_For more information:
https://www.utah.edu/nondiscrimination/_**
**_To inquire about this posting, email:
careers@hsc.utah.edu_**
_The University is a participating employer with Utah Retirement
Systems ("URS"). Eligible new hires with prior URS service, may
elect to enroll in URS if they make the election before they become
eligible for retirement (usually the first day of work). Contact
Hospitals and Clinics Human Resources at (801) 581-6500 for
information. Individuals who previously retired and are receiving
monthly retirement benefits from URS are subject to URS'
post-retirement rules and restrictions. Please contact Utah
Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals
and Clinics Human Resources at (801) 581-6500 if you have questions
regarding the post-retirement rules._
_This position may require the successful completion of a criminal
background check and/or drug screen._
**Requisition Number** _54108_
**Reg/Temp** _Regular_
**Employment Type** _Full-Time_
**Shift** _Day_
**Work Schedule** _8-5pm_
**Location Name** _Business Services Building_
**Patient Care?** _No_
**City** _SALT LAKE CITY_
**State** _UT_
**Department** _COR ISC 10D CENTRAL REFERRALS_
**Category** _Customer Service_
Keywords: University of Utah Health, Salt Lake City , Referral Specialist I, Other , Salt Lake City, Utah
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