Referral Specialist I

Company: University of Utah Health
Location: Salt Lake City
Posted on: June 25, 2022

Job Description:

**Overview**

**There are a few positions available under this requisiton. Areas of support include: Urology, Gynecology, and Sleep Wake.**

_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA_

This position carries out the day-to-day activities of a physician referral service, including referring incoming calls to appropriate physicians or clinics, notifying physicians when their patient has been admitted to the hospital and monitoring and updating multiple databases. This position is not responsible for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

**Responsibilities**

+ Facilitates access for patients, physicians, employees and Outreach and Network Development to the system.

+ Answers inbound calls and refers callers to a specific physician or clinic based on the caller's stated medical issue(s).

+ Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics.

+ Generates daily reports that identify patients who were admitted the prior day.

+ Notifies the patient's physician (either internal or external to the organization) that their patient was admitted to the system and provides or helps gain access to pertinent medical information.

+ Takes ownership of solving problems or issues of importance to patients, physicians and support staff.

+ Works to identify and notify patient physicians when little information is provided about the specific physician.

+ Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender and language(s) spoken in order to expedite referral services.

+ Assists other departments with collecting and entering doctor satisfaction surveys.

+ Based on call, initiates the process of receiving the patient into the system by creating a referral shell to send to the appropriate outpatient clinic for request for medical care.

**Knowledge / Skills / Abilities**

+ Demonstrated strong customer service skills and excellent personal interaction, with the ability to constructively interact with physicians, clinic managers, and support staff.

+ Ability to work with minimal supervision, adaptability and high tolerance for ambiguous work situations.

+ Ability to use computerized medical records to facilitate patient and physician access to the system.

+ Ability to work in a cooperative manner with other team members.

+ Demonstrated ability to function calmly and competently in high stress situations.

+ Ability to understand and facilitate the referral process of the institution. This includes an in-depth knowledge of specialty care services provided and physicians that support those service areas.

+ Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

+ Knowledge of medical terminology and experience in a healthcare environment preferred.

**Qualifications**

**Qualifications** **Required**

+ Two years of experience in a health care financial setting, or the equivalency

+ Experience scheduling patient appointments and navigating patient electronic medical records.

**Qualifications (Preferred)**

**Preferred**

+ Extensive knowledge of medical terminology and experience in a healthcare environment is preferred.

+ Bilingual.

+ Working experience in an outpatient clinic and/or in large complex medical center(s) is preferred.

**Working Conditions and Physical Demands**

_Employee must be able to meet the following requirements with or without an accommodation._

+ This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

**Physical Requirements**

Listening, Sitting, Speaking

**EEO Statement**

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._

_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_

_Sherrie Hayashi_

_Director/ Title IX Coordinator_

_Office of Equal Opportunity and Affirmative Action (OEO/AA)_

_135 Park Building_

_Salt Lake City, UT 84112_

_801-581-8365_

oeo@utah.edu

_Online reports may be submitted atoeo.utah.edu/_

**_For more information: https://www.utah.edu/nondiscrimination/_**

**_To inquire about this posting, email: careers@hsc.utah.edu_**

_The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

**Requisition Number** _54108_
**Reg/Temp** _Regular_
**Employment Type** _Full-Time_
**Shift** _Day_
**Work Schedule** _8-5pm_
**Location Name** _Business Services Building_
**Patient Care?** _No_
**City** _SALT LAKE CITY_
**State** _UT_
**Department** _COR ISC 10D CENTRAL REFERRALS_
**Category** _Customer Service_

Keywords: University of Utah Health, Salt Lake City , Referral Specialist I, Other , Salt Lake City, Utah