Mtg. Loan Representative (Spanish Speaking Preferred)
Company: America First Credit Union
Posted on: June 25, 2022
Schedule: Mon- Fri Overview:Assist Mortgage Business Development
Loan Officer with production and gain mortgage loan origination
knowledge as trainee. Assist Loan Officer with tasks related to
origination as directed which includes timely, accurate review of
mortgage loan applications received through branch, phone and
online applications Ensures applications meet secondary investor
guidelines and that mortgage systems reflect accurate transaction
specific details. Ensures member, realtor and builder or related
industry professionals receive prompt contact and are provided
relevant transaction information with extreme professionalism.
Responsible for effective and efficient loan application pipeline
management. Support loan officers with the origination for long
term, construction, lot, home equity and consumer credit loan
products as needed or requested by manager. Understands and
completes lending operations within applicable regulations.
Provides support to branch and department staff, promoting Credit
Union goals and objectives.Responsibilities:1. Assumes
responsibility for production support for Loan Officers to
effectively and professionally complete a variety of mortgage loan
application review and pipeline management functions.
a Possesses knowledge and understanding of home loan products and
property types as well as home loan related software systems
including investor automated underwriting systems.
b. Support loan officers with an evaluation of initial loan
application information. Reconciles application information to
credit report and AUS findings. Analyzes member provided
documentation including income. Works to resolve any conflicting
data between sources. Ensures loan request meets investor
documentation and underwriting guidelines. Pursues all possible
loan alternatives including loan officers second review, when
c. Enters additional information into Credit Union and mortgage
processing system giving special attention to documenting
conversations via electronic notes, early disclosure dates and loan
d. Promptly contacts members to discuss loan application, answer
questions, convey documentation requirements, loan status and next
steps so as to gain a shared understanding as directed by loan
officer. Maintains contact within specified intervals and
application progresses into the processing stage or loan request
e. Possesses an in depth understanding of interest rate lock
policies and procedures. Able to thoroughly explain policies,
discuss procedures and answer questions. Ensures rate lock
protection requests are completed promptly in accordance with
established policies and procedures.
f. As directed by loan officers promptly contact realtors or
builders to discuss appropriate transaction details or maintain
contact within specified intervals until loan closes or transaction
g. Proactively supports loan officer to cultivate and maintain
positive realtor and builder relationships.
h. Completes pipeline management reports as specified by loan
i. Ensures that every contact with Member, Realtor or Builder is
fully documented and annotated in notes and the file reflects
j. Understands and completes lending operations in accordance with
mortgage regulations both federal and state. Ensures that NCUA and
established Credit Union policies, procedures and requirements are
followed. Stays informed as to changes thereto.
2. Assumes responsibility for production assistance and support for
the effective and professional completion of assigned mortgage loan
a. Participates in Loan officer production with application
documents and analyzes preliminary documentation for loan requests.
Gain knowledge for alternative lending, credit criteria, interest
rates and loan documentation. Explains mortgage process, time
frames to expect and interest rate lock procedures thoroughly as
directed by loan officer. All in such a manner as to elicit a
shared understanding and positive responses from members.
b. Supports loan officer with initial application submission
quality standard as well as member service and realtor survey
3. Promotes and supports the Loan Officer in establishing and
maintaining effective and professional business relations with
members, realtors, builders and mortgage industry
a. Responds to requests and questions promptly and courteously.
b. Counsels members regarding money management and financial
matters as it relates to mortgage lending as directed by Loan
c. Projects the Credit Union's professional image by maintaining a
clean, secure and well maintained desk/work area, and follows
Credit Union dress code.
d. Stays informed regarding changes and trends in the local real
estate and competitive lending market.
4. Assumes responsibility for establishing and maintaining
effective communication and coordination with Credit Union
personnel and with management.
a. Coordinates and assists with production functions with related
departments and branches, providing support as needed.
b. Functions as an essential constituent of branch and mortgage
c. Keeps Loan Officer and management informed of area activities
and of any significant problems.
d. Attends and participates in meetings and committees as
e. Completes reports and paperwork accurately and promptly.
5. Assumes responsibility for related duties as required or
a. Actively and professionally cross-sells Credit Union services,
stays informed of policies and requirements.
b. Stays informed on all pertinent legal and regulatory
c. Completes special projects as assigned.
High school graduate or equivalent.
- Complete MOLO Production Assistant training
- Complete required Development Center courses: New Employee
Consumer lending experience.
- Familiarity of credit review and income analysis.
Excellent verbal and written communication skills.
- Professional appearance, dress and attitude.
- Solid math skills.
- Ability to operate related computer and business equipment
including copy machine, and telephone.
- Good typing skills.
- Willingness to assist others.
Knowledge and Experience to be Acquired as trainee:
Thorough understanding of the foundation of determining credit
- Knowledge of Credit Union and mortgage lending policies,
procedures, products, processing, secondary market investor
requirements, pricing and underwriting guidelines.
- Familiarity with title reports, insurance, and appraisals.
Keywords: America First Credit Union, Salt Lake City , Mtg. Loan Representative (Spanish Speaking Preferred), Other , Roy, Utah
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