Overnight Supervisor

Company: Newpark Resort LLC
Location: Park City
Posted on: June 25, 2022

Job Description:

Focused onthe effortless and seamless movement of guests in and out of the facilities andcreating memorable experiences by making emotional connections with all of ourguests. In this position, you will have a direct impact on the overallexperience of our guests from the moment guests arrive at the hotel until theycheck out. The successful candidate must have a friendly and welcoming attitudewith everyone. This is the ideal position for someone who has a passion forguest service, values problem resolution and enjoys working in a fast-pacedenvironment.

• Accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential, ensuring all necessary reports and forms are completed daily.
• Completion of all night audit duties and procedures, including but not limited to, posting of F&B charges, room charges, review and verification of revenues, guest/group account receivables and ledger accounts.
• Responsible for welcoming guests and accurately verifying all information during the check-in and check-out process including, but not limited to: proper public relations techniques, a courteously and professionally attitude and tone, identification and credit input and ensuring all posting, cash transactions, account settlements and deposits are handled correctly.
• Responsible for promoting the product and services, promotional programs, point of sales materials and merchandising activities to the targeted customer/guest group.
• Review expected arrivals, no-shows, owners and VIP guests to ensure that they are pre-registered, assigned/blocked properly and other departments are notified of room assignment, modifications and special requests. Review the daily room availability, restrictions and logs. Check status of departures on a daily basis. Relay all pertinent information to colleague, supervisors and other organizational departments as necessary.
• Perform clerical duties such as typing correspondence, filing, package receipt and delivery and answering phones. Ensure messages and faxes are handled correctly and proficiently.
• Must meet standards of cleanliness, employee satisfaction, productivity, safety and guest comfort and satisfaction standards as established by the Company.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Company, including evening, nights andweekends. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully compl with Newpark Resort and Hotel rules and regulations for the safe and effective operation of the facilities. Employees who violate Company rules and regulations will be subject to disciplinary action, up to and including termination of employment. PI180665585

Keywords: Newpark Resort LLC, Salt Lake City , Overnight Supervisor, Other , Park City, Utah