Customer Relations Specialist (Full-Time)

Company: Utah Transit Authority
Location: Salt Lake City
Posted on: August 6, 2022

Job Description:

Utah Transit AuthorityJob SummaryAre you a natural problem solver? Do you enjoy helping people? We have a great full-time opportunity that offers paid time off, paid holidays, benefits, and much more! The ideal candidate for our Customer Relations Specialist position will enjoy learning new things and having fun on the job. They will also have a natural inclination for assisting customers with a variety of issues and concerns. Responsibilities will include: Maintaining operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance. Providing customers with up-to-date information about UTA service subjects Handling customer complaints Distributing transit schedules Selling fare media directly and through outlets Working within the organization as a customer advocate to ensure that concerns are addressed and responded to timely. Working closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problemsMinimum QualificationsEDUCATION/TRAINING Associates degree in Business Management or a related field.EXPERIENCE Two years working with the public in customer service. Preferred experience in investigating and resolving customer complaints. One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management. Basic proficiency in MS Outlook, Word, and Excel. Type 40 WPM. Ability to speak a second language preferred. To carry out essential functions of the position, a valid Utah drivers license may be required, with no more than 4 moving violations in the past 3 years and no more than 1 violation of driving under the influence of alcohol and/or drugs within the last ten years. This job requires an initial and annual credit check. This job requires regular and predictable attendance.-OR -An equivalent combination or relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]UTA's comprehensive benefits package for Full Time employees includes: Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for both bachelors and masters degree. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employee, spouse, and dependent children. Employee assistance program includes counseling, legal services, financial planning, etc. UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness.For more information on UTAs Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits Pay Rate:$17.352 per hourShift: Monday through Friday, 8:30am to 5:30pm OR vacation coverage Close Date: August 14th, 2022 by 05:59 pm PM21PI187876222

Keywords: Utah Transit Authority, Salt Lake City , Customer Relations Specialist (Full-Time), Other , Salt Lake City, Utah