Senior Fraud & Claims Operations Representative

Company: Wells Fargo
Location: Salt Lake City
Posted on: August 7, 2022

Job Description:

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Job posting may come down early due to volume of applicants. About this role:Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Transactions & Processing as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at . In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customersRequired Qualifications:
  • 18+ months of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
    • Knowledge and understanding of OFC (Online Fraud Claims)
    • Experience reviewing written correspondence and claims for quality assurance and accuracy
    • Strong analytical skills with high attention to detail and accuracy
    • Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
    • Ability to work effectively in a team environment
    • Knowledge and understanding of Customer Contact Management (CCM)
    • Experience with eTran applications
    • Experience meeting high production and quality standards
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to take initiative and work independently with minimal supervision in a structured environment
    • Strong organizational, multi-tasking, and prioritizing skills
    • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Job Expectations:
      • Hours: Monday - Friday 8:00 AM - 5:00 PM Local Time Posting Location:
        • 260 Charles Lindbergh Drive - Salt Lake City, UT We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Salt Lake City , Senior Fraud & Claims Operations Representative, Other , Salt Lake City, Utah