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E-Business Client Application Support

Company: Goldman Sachs
Location: Salt Lake City
Posted on: September 24, 2022

Job Description:

What We DoAt Goldman Sachs, our Engineers dont just make things we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.

Role Responsibilities:Design, engineer, deploy & lifecycle manage the firms voice, multimedia systems, messaging platforms, desktop and productivity apps including; MS Exchange, perimeter gateways, MS Office, Outlook, Visio, Google docs, Trader voice platforms, call manager and Telepresence. The group ensures the resiliency, optimization, security and protection of our systems and the delivery and management of the firms robust product groups.The eBusiness Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firms electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x5 support hours.HOW YOU WILL FULFILL YOUR POTENTIALTechnical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as: Private Wealth Management client web/Electronic Trading proprietary and consortium applications/Goldman 360 Portal research and analyticsInteract with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teamsCoordinate seamless client coverage between Asia, EMEA, and US teamsTroubleshoot and escalate problems to technology groups and the business managers as requiredFollow-up on open issues and obtain resolutionsIdentify automation opportunities and facilitate inclusion in the application development work queueProject manage new business start-up initiativesAdhere to firms compliance and risk management proceduresPerform statistical analysis and business reporting for marketing and sales teamsSKILLS AND EXPERIENCE WE ARE LOOKING FORProblem solving skillsStrong writing skillsAbility to work well with a global teamProject management skillsAttention to detailQuick learnerPreferred QualificationsBroad financial industry knowledge and experience requiredBasic knowledge of internet based applications including Windows, Google, and iOS platformsBasic knowledge of internet networks, firewall, security settings, and B2B connectivityAbility to react quickly to client needsAbility to multitask in a fast paced environment and perform team responsibilities under pressureStrong communication and interpersonal skillsStrong client service orientation

ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2021. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Keywords: Goldman Sachs, Salt Lake City , E-Business Client Application Support, Other , Salt Lake City, Utah

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