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Customer Service Representative - Treasury Service Associate, Swing Shift

Company: Wells Fargo
Location: Salt Lake City
Posted on: September 25, 2022

Job Description:

Why work for us? At Wells Fargo, we support employees' career aspirations and growth. We ranked #3 on the 2022 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace 'to grow your career' in the U.S. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace. We also offer competitive salaries and one of the richest benefits packages in the industry.About this role:Wells Fargo is seeking a Business Relationship Support Representative within Global Treasury Management as part of Commercial Banking. Learn more about the career areas and lines of business at .Please note this role is a call center environment and may require extensive time on the phone as well as a structured schedule. This position will be a hybrid schedule and will be required to live in or nearby the listed posting location (Salt Lake City, UT) ***Hours: Tuesday - Saturday: 2:30pm - 11:00pm Mountain Time or Sunday - Thursday 2:30pm - 11:00pm Mountain Time - *** In this role, you will:

  • Provide support for a small portfolio of customers
  • Work with business client managers to maintain a portfolio of accounts
  • Oversee overall customer experience
  • Produce loan reports and forms related to initiation of the documentation process
  • Assist in financial statement analysis for non-complex relationships
  • Handle customer issues and assist in decisions with business client managers
  • Evaluate profitability and risk of designated portfolio
  • Help with customer associated risk management
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications:
    • 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
      • Call center customer service experience in the financial services industry
      • Treasury Management experience
      • Customer service experience with Wells Fargo channels Contact Center, Digital or Store
      • Commercial credit card experience
      • Ability to effectively listen and elicit information
      • Ability to take initiative and work independently with minimal supervision in a structured environment
      • Good PC skills with the aptitude to learn new systems quickly
      • Intermediate Microsoft Office skills
      • Strong data entry and attention to detail skills
      • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
      • Effective organizational, multi tasking, and prioritizing skills
      • Excellent verbal, written, and interpersonal communication skills
      • Problem analysis and resolution skills #commercialbankingWe Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Salt Lake City , Customer Service Representative - Treasury Service Associate, Swing Shift, Other , Salt Lake City, Utah

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