Parts & Service Support Representative

Company: Federal Signal Corporation
Location: Salt Lake City
Posted on: January 25, 2023

Job Description:

Essential Job Duties and Responsibilities:

* Answer inbound calls in a courteous, prompt, and efficient manner.
* Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
* Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
* Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
* Communicate sales, promotions and new products when directly assisting customers.
* Pick, pack and ship parts and other items as required.
* Move material to appropriate areas throughout the facility and document in accordance with established procedures.
* Maintain applicable inventory levels by using the appropriate software or systems.
* Notify Location Manager of inventory shortages or discrepancies.
* Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
* Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
* Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
* Perform cycle counts in accordance with established procedures
* Other duties as required and assigned

Job Requirements and Skills:

* High school diploma or (GED)
* Strong computer and data entry skills.
* Good verbal and written communication skills
* Strong organizational, problem solving and time-management skills.
* Ability to lift 40 lbs.
* 1+ years of related work experience preferred.

Keywords: Federal Signal Corporation, Salt Lake City , Parts & Service Support Representative, Other , Salt Lake City, Utah