Parts & Service Support Representative
Company: Federal Signal Corporation
Location: Salt Lake City
Posted on: January 25, 2023
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Job Description:
Essential Job Duties and Responsibilities:
* Answer inbound calls in a courteous, prompt, and efficient
manner.
* Create and/or maintain customer and vendor relationships through
consistent customer service, communication and follow through.
* Assist customers and vendors both in person and by phone with the
primary focus being to address the requirements to prevent
unnecessary escalation.
* Work with customers both by phone and in person to enter orders,
check status of orders, create copies of invoices and manage
special requests.
* Communicate sales, promotions and new products when directly
assisting customers.
* Pick, pack and ship parts and other items as required.
* Move material to appropriate areas throughout the facility and
document in accordance with established procedures.
* Maintain applicable inventory levels by using the appropriate
software or systems.
* Notify Location Manager of inventory shortages or
discrepancies.
* Monitor shipping supplies and notify Location Manager when
supplies are low or inaccurate.
* Interact with freight carriers and notify carriers of shipments,
shipment weights and dimensions.
* Unpack, examine, and route incoming shipments while inspecting
for damages, shortages and reporting any findings to carrier and/or
Location Manager.
* Perform cycle counts in accordance with established
procedures
* Other duties as required and assigned
Job Requirements and Skills:
* High school diploma or (GED)
* Strong computer and data entry skills.
* Good verbal and written communication skills
* Strong organizational, problem solving and time-management
skills.
* Ability to lift 40 lbs.
* 1+ years of related work experience preferred.
Keywords: Federal Signal Corporation, Salt Lake City , Parts & Service Support Representative, Other , Salt Lake City, Utah
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