Member Experience Specialist- Spanish Speaking Preferred
Company: Vasa Fitness
Location: Spanish Fork
Posted on: January 26, 2023
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for
everyone by offering inclusive, accessible, and on-trend fitness.
The foundation of our brand is rooted in a culture centered on
unity, passion, love, integrity, fun, and trust. Because our
culture is alive-embodied by members and team members alike-VASA is
a place where lives are changed because of authentic connections
made within our supportive community.
We offer a competitive, all-encompassing benefits package which
includes healthcare benefits for employees who work 20+ hours per
week. All employees receive two complimentary gym memberships-one
for themselves and another to give away-plus 401k options.
30+ hours per week employees: Paid Time Off (hourly), Health,
Dental, Vision Benefits and Paid Parental Leave (in addition to
40 hours per week employees: Flexible Vacation Plan (salary) & Paid
Holidays (in addition to above)
Come join VASA Fitness and join a passionate, fun, and united
POSITION TITLE: Member Experience Specialist (MES)
REPORTS TO: Member Experience Lead
DIRECT REPORTS: Non-management position
FLSA Status: Hourly + Commission eligibility!
Base rate is $11.40 per hour
Bilingual will make an extra $1.00 per hour!
The deliverables for this position include, but are not limited to,
Operational Responsibilities: Demonstrates Commitment to Delivering
a World Class Guest and Member Experience and Upholds VASA
* Commitment to Delivering a World Class Guest and Member
Experience: Demonstrates a genuine, kind attitude when interacting
with Guests and Members. Is expected to greet Guest and Members
with a smile, eye contact and courteous tone. Is able to anticipate
Guest and Member needs and respond accordingly by providing
direction, information and support (VASA app, club amenities and
hours, memberships, products).Consistently seeks for ways to
improve the Guest and Member experience by sharing Member feedback
with leadership, and collaborates effectively with team to
* Upholds VASA Operational Standards: Executes daily
responsibilities to standard including Guest and Member check in
and class check in procedures, daily cleaning tasks, restocking,
and preventative maintenance tasks as assigned by lead or GM.
Completes club walks as directed. Manages cash according to company
policies, and follows safety procedures.
* Records hours worked correctly.
The competencies for successful performance in this role include,
but are not limited to, the following:
* Strong verbal communication skills
* Demonstrates Professionalism- Is punctual, and professional in
* Comfortable with Multitasking
* Can work with minimal supervision
* Results Focused
* Unquestionable personal code of ethics and integrity
The qualifications for this position include, but are not limited
to, the following:
* 1 yr. + Customer Service in retail, restaurants or in
person-based service industry preferred
* 1 yr.+ working with and contributing to the success of a team
* Personal interest in health, wellness, fitness, and
* Bilingual preferred (but not required)
* Must have a current CPR and be able to pass a background
This position description intends to describe the general nature
and level of work being performed by people assigned to this job.
It is not intended to include all duties and responsibilities. The
order in which duties and responsibilities are listed is not
VASA Fitness is an Equal Opportunity Employer
Keywords: Vasa Fitness, Salt Lake City , Member Experience Specialist- Spanish Speaking Preferred, Other , Spanish Fork, Utah
Didn't find what you're looking for? Search again!