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Desktop Engineer

Company: Teleperformance USA
Location: Salt Lake City
Posted on: January 26, 2023

Job Description:

Category : Information Technology
A Desktop Engineer is an entry-level position on the Desktop Support team reporting directly to a Lead Desktop Engineer or Regional Lead Desktop Engineer.

  • Assisting with the support of all aspects of LAN-based networking
  • Assisting with the installation and maintenance of all computer hardware and software
  • Assisting with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
  • Cabling new and existing locations for new network, phone or other equipment
  • Repairing or upgrading computer systems as needed
  • Providing Tier 1 level support on hardware and software technical issues
  • Responsible for scheduled outside work hours tasks and on-call responsibilities to handle outages outside of work hours.
  • Any other duties that the Director of Desktop Support, Desktop Manager, Lead Desktop Engineer, or Regional Lead Desktop Engineer may find necessary
    • Must be a computer course student, graduate or have computer related work experience.
    • Great communication, capable of taking care of people's requests, good customer skills and patience.
    • Strong understanding of network routing protocols and their practical applications on global networks
    • Experience in managing distributed inventory of network equipment
    • Experience in virtual networking setup using VMware
    • Experience with Cisco and Juniper product lines at a technical and hardware level
    • Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
    • Experience with VoIP and supporting VoIP over a production WAN
    • Ability to view a computer monitor for several hours at a time
    • Candidates must have open availability and able to work additional hours as needed

Keywords: Teleperformance USA, Salt Lake City , Desktop Engineer, Other , Salt Lake City, Utah

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