Patient Coordinator- Vascular Surgery
Company: University of Utah
Location: Salt Lake City
Posted on: January 27, 2023
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Job Description:
Overview As a patient-focused organization, University of Utah
Health exists to enhance the health and well-being of people
through patient care, research and education. Success in this
mission requires a culture of collaboration, excellence,
leadership, and respect. University of Utah Health seeks staff that
are committed to the values of compassion, collaboration,
innovation, responsibility, diversity, integrity, quality and trust
that are integral to our mission. EO/AA This position is
responsible for the coordination of all aspects of the patient
experience. The Patient Coordinator works with various providers
and services to ensure that new patients are assimilated into the
system. Corporate Overview: The University of Utah is a Level 1
Trauma Center and is nationally ranked and recognized for our
academic research, quality standards and overall patient
experience. Our five hospitals and eleven clinics provide
excellence in our comprehensive services, medical advancement, and
overall patient outcomes. Responsibilities * Receives, responds to,
and directs patient communications, including phone calls, emails,
and other interactions.
* Assesses patient questions and ensures the appropriate
coordination of the patient experience. Directs the scheduling of
patient appointments with providers and ancillary services.
* Educates patients about available resources and what to expect
during their visit.
* Coordinates referrals from physicians and self-referred
patients.
* Gathers needed medical information such as records, slides,
films, and ancillary tests to assist in the coordination of patient
needs.
* Ensures insurance coverage, resolves any issues with coverage,
and escalates complicated issues to appropriate financial
counselor.
* Monitors program performance and coordinates any programmatic
development within the team.
* May coordinate treatment planning conferences, logistics,
presentations, and associated CME requirements.
* May act as a liaison with other care groups such as social work,
financial counseling, and nutrition to facilitate the patient
intake process.
* May assist in the coordination of seminars and community outreach
activities. Knowledge / Skills / Abilities * Demonstrated excellent
communication, interpersonal, organizational, and follow-through
skills.
* Ability to be motivated with attention to detail and the ability
to work efficiently and independently, demonstrating a passion for
providing excellent customer service.
* Ability to learn new applications and software, procedures and
processes.
* Ability to assimilate data from various sources.
* Ability to display active listening and verbalize empathy while
developing relationships with patients, guests and coworkers.
* Able to prioritize and multi-task in a fast paced
environment.
* Demonstrated knowledge of HIPAA regulations to ensure that
patient information is guarded and respected. Qualifications
Qualifications Required * Associate's degree in a Health Care,
Business, Communications, related field, or the equivalency.
* Two years of applicable experience. Qualifications (Preferred)
Preferred * Competency in electronic patient charting and
scheduling.
* Some departments may prefer experience in a high volume clinical
setting or multidisciplinary clinics or working with high-acuity,
complex patients. Working Conditions and Physical Demands Employee
must be able to meet the following requirements with or without an
accommodation. * This is a sedentary position that may exert up to
10 pounds and may lift, carry, push, pull, or otherwise move
objects. This position involves sitting most of the time and is not
exposed to adverse environmental conditions. Physical Requirements
Lifting, Listening, Manual Dexterity, Sitting, Speaking, Standing,
Walking
Keywords: University of Utah, Salt Lake City , Patient Coordinator- Vascular Surgery, Other , Salt Lake City, Utah
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