EnerBank Relationship Team Administrator

Company: Regions Bank
Location: Salt Lake City
Posted on: March 18, 2023

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At EnerBank, the Relationship Team Administrator leads a team of relationship specialists to ensure quality customer service. The administrator typically manages six or more relationship specialists and may also service clients directly as needed. EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.Primary Responsibilities

• Provides coaching, instruction, and guidance to a team of relationship specialists
• Understands client needs and identifies opportunities to improve and resolve client service issues
• Coaches associates to identify expansion opportunities within existing relationships through daily interactions with clients
• Assists relationship teams with resolving complex client issues
• Completes administrative documents and processes for the department (e.g. ad hoc management reporting)
• Monitors departmental compliance training
• Performs general management duties, exercising usual authority concerning staffing, performance appraisals, promotions, and terminations
• Facilitates new associate onboarding and trainingThis position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.Requirements
  • Bachelor's degree in Business, Communications, or related field and one (1) year of client-facing or related experience
  • Or Associate's degree and three (3) years of client-facing or related experience
  • Or High School Diploma or GED and five (5) years of client-facing or related experiencePreferences
    • Bachelor's degreeSkills and Competencies
      • Ability to solve complex customer problems
      • Excellent time management skills
      • Excellent verbal and written communication skills
      • Leads by example
      • Proficient in Microsoft Excel and Word
      • Self-motivated
      • Strong attention to detail
      • Strong interpersonal skills
      • Strong understanding of relationship management applications, bank operating systems, and programs
      • Strong work ethic and responds with a sense of urgencyPosition TypeFull timeBenefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
        • Paid Vacation/Sick Time
        • 401K with Company Match
        • Medical, Dental and Vision Benefits
        • Disability Benefits
        • Health Savings Account
        • Flexible Spending Account
        • Life Insurance
        • Parental Leave
        • Employee Assistance Program
        • Associate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.Location DetailsEnerbank Salt Lake CityLocation:Salt Lake City, UtahBring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Keywords: Regions Bank, Salt Lake City , EnerBank Relationship Team Administrator, Other , Salt Lake City, Utah