Imaging Service Representative
Company: University of Utah Health
Location: Salt Lake City
Posted on: March 19, 2023
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Job Description:
**Overview** _As a patient-focused organization, University of
Utah Health exists to enhance the health and well-being of people
through patient care, research and education. Success in this
mission requires a culture of collaboration, excellence,
leadership, and respect. University of Utah Health seeks staff that
are committed to the values of compassion, collaboration,
innovation, responsibility, diversity, integrity, quality and trust
that are integral to our mission. EO/AA_ This position maintains a
digital library of radiological images. The Electronic Imaging
Technician responds to internal and external requests for exam
results and prepares images for doctor or patient requests. The
incumbent provides oversight in regards to prioritization of Image
Interpretations, first line support for Imaging Informatics
troubleshooting, and also resolves specific issues relevant to
patient care internally and externally. This position is not
responsible for providing direct patient care. Corporate Overview:
The University of Utah is a Level 1 Trauma Center and is nationally
ranked and recognized for our academic research, quality standards
and overall patient experience. Our five hospitals and eleven
clinics provide excellence in our comprehensive services, medical
advancement, and overall patient outcomes. **Responsibilities** +
Organizes daily workflow of images and assists hospital staff in
the execution of their duties by acting as a resource person for
timely, effective use of services, both in electronic and manual
modalities. + Downloads images from other institutions into the
PACS system. + Routinely checks PACS monitors to ensure that
studies are flowing from the acquisition modalities and are
properly routed to the review stations to assure a clinical
continuity of service. + Initiates and follows through with
tracking missing images to point of acquisition, documents
transmission of these images to PACS and follows through with
notification of person. + Generates reports designed to track
images from acquisition to PACS and interacts with managers in
tracking these images. + Resolves broken, combined and
misidentified studies. Transmits electronic images as needed. +
Trains and assists physicians and staff as needed. Performs
Radiology Help Desk functions, as assigned. + Processes requests
for image release and follows retrieval procedures. + Identifies
workflow opportunities to improve productivity. + Manages critical
results communication for radiologists. + Troubleshoots technology
issues and provides first line support and/or dispatches
specialists to resolve Radiology IT issues. + Appropriately
documents HIPAA compliance. + Ensures necessary images are
available for surgical procedures and emergency patients either via
the web product for PACS, hard copy film, CD/DVD, or other
established means. + Updates patient demographics, merge patients,
merge images to studies, and updates order information when defined
as part of established procedures or import/export of images data.
+ Performs other tasks related to the operation and monitoring of
radiology clinical and administrative information systems.
**Knowledge / Skills / Abilities** + Ability to perform the
essential functions of the job as outlined in the position
description. + Demonstrated working knowledge of advanced imaging
applications. + Experience working with a PACS system. +
Demonstrated human relations and effective communication skills. +
Demonstrated knowledge of DICOM, HL-7, and application interface
interaction with enterprise systems. + Ability to effectively
present technical and service related information and respond to
questions in one-on-one and group situations. + Knowledge of basic
medical terminology. + Ability to work independently with strong
written and verbal skills. + Working knowledge of HIPAA
regulations. + Ability to be on after-hours call and available for
first line support and to address image routing issues.
**Qualifications** **Qualifications** **Required** + One (1) year
of help desk support experience, customer service experience, or
the equivalency. **Qualifications (Preferred)** **Preferred** +
Associate's degree, two year technical program completion, or the
equivalent experience. + Proficiency in MS office products (Word,
Excel, Power Point, and Access). + Familiarity with Notes e-mail
and calendaring is preferred. + Familiarity/experience with the
following IT systems: Philips iSite, Philips Intellispace, and
Osirix (or other PACS systems), PowerScribe (or similar speech
recognition medical dictation systems), Epic Radiant (or similar
Radiology Information System product), Epic Hyperspace (or similar
EMR product), and SeeMyRadiology (or other peer-to-peer medical
image sharing systems). **Working Conditions and Physical Demands**
_Employee must be able to meet the following requirements with or
without an accommodation._ + This is a sedentary position in an
office setting that may exert up to 10 pounds and may lift, carry,
push, pull or otherwise move objects. This position involves
sitting most of the time and is not exposed to adverse
environmental conditions. **Physical Requirements** Far Vision,
Listening, Near Vision, Sitting, Speaking, Standing Interested in
this opportunity? Socialize this job opportunity to a friend,
colleague, or family member: **_To inquire about this posting,
email: careers@hsc.utah.edu_** **EEO Statement** _University of
Utah Health Hospitals and Clinics, a part of The University of
Utah, values candidates who have experience working in settings
with students from diverse backgrounds and possess a strong
commitment to improving access to higher education for historically
underrepresented students._ _Individuals from historically
underrepresented groups, such as minorities, women, qualified
persons with disabilities and protected veterans are encouraged to
apply. Veterans' preference is extended to qualified applicants,
upon request and consistent with University policy and Utah state
law. Upon request, reasonable accommodations in the application
process will be provided to individuals with disabilities._
_University of Utah Health Hospitals and Clinics, a part of The
University of Utah, is an Affirmative Action/Equal Opportunity
employer and does not discriminate based upon race, ethnicity,
color, religion, national origin, age, disability, sex, sexual
orientation, gender, gender identity, gender expression, pregnancy,
pregnancy-related conditions, genetic information, or protected
veteran's status. The University does not discriminate on the basis
of sex in the education program or activity that it operates, as
required by Title IX and 34 CFR part 106. The requirement not to
discriminate in education programs or activities extends to
admission and employment. Inquiries about the application of Title
IX and its regulations may be referred to the Title IX Coordinator,
to the Department of Education, Office for Civil Rights, or both._
_To request a reasonable accommodation for a disability, please
contact the University of Utah Health Hospitals and Clinics Human
Resources office at 801-581-6500.If you or someone you know has
experienced discrimination or sexual misconduct including sexual
harassment, you may contact the Director/Title IX Coordinator in
the Office of Equal Opportunity and Affirmative Action:_ _Sherrie
Hayashi_ _Director/ Title IX Coordinator_ _Office of Equal
Opportunity and Affirmative Action (OEO/AA)_ _383 University
Street, Level 1 OEO Suite_ _Salt Lake City, UT 84112_
_801-581-8365_ oeo@utah.edu _Online reports may be submitted
atoeo.utah.edu/_ **_For more information:
https://www.utah.edu/nondiscrimination/_** _The University is a
participating employer with Utah Retirement Systems ("URS").
Eligible new hires with prior URS service, may elect to enroll in
URS if they make the election before they become eligible for
retirement (usually the first day of work). Contact Hospitals and
Clinics Human Resources at (801) 581-6500 for information.
Individuals who previously retired and are receiving monthly
retirement benefits from URS are subject to URS' post-retirement
rules and restrictions. Please contact Utah Retirement Systems at
(801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human
Resources at (801) 581-6500 if you have questions regarding the
post-retirement rules._ _This position may require the successful
completion of a criminal background check and/or drug screen._
**Requisition Number** _58456_ **Reg/Temp** _Regular_ **Employment
Type** _Full-Time_ **Shift** _Evening_ **Work Schedule** _M-F 2p -
10p with rotating paid call_ **Location Name** _University of Utah
Hospital_ **Workplace Set Up** _Hybrid_ **_City_** _SALT LAKE CITY_
**_State_** _UT_ **Department** _UUH ANC 12C DIAGNOSTIC RAD_
**Category** _Radiology/Imaging_
Keywords: University of Utah Health, Salt Lake City , Imaging Service Representative, Other , Salt Lake City, Utah
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