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Customer Relations Specialist - Utah

Company: The Cary Company
Location: Salt Lake City
Posted on: March 19, 2023

Job Description:

The Cary Company is seeking an ambitious, energetic individual to support our Salt Lake City, UT office as a -Customer Relations Specialist. -This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen. We have a positive and optimistic culture, and are looking to hire this type of person. -The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company. Duties:

  • Manage internal aspects of customer accounts and coordinate with customers, sales, and procurement
  • Interact with customers via phone, email and chat
  • Negotiate pricing, terms and other contractual issues
  • Order processing
  • Follow-up and expedite orders to ensure on-time delivery
  • Problem-solve to find creative solutions to customer inquiries
  • Use innovation and creativity in developing new processes and procedures The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive -team environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create a -customer-centric and professional team. People that are successful in our culture/company have the following characteristics: - Positive/optimistic - Open Minded, but still look for ways to make our systems better - Curious/Inquisitive - Customer-Focused (ease of doing business for our customers) - Supportive of Co-workers We work to build autonomy, connectedness and confidence in your role Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion) - We have various committees employees can join (Culture Committee and Cary Cares) Fun Fridays, Weekly Yoga, and other company events are some highlights (check out our Facebook page) - A little about the company: - Been around since 1895. - Grown from 30 employees in 2005 to 60 in 2010 and now over 175. - Completed an acquisition of a company in Indianapolis, IN (2018), -Pittsburgh, PA (2019) and Salt Lake City, UT (2021), Hayward, CA (2021). - We distribute rigid packaging products and industrial filtration. - We have a beautiful newly renovated corporate office/warehouse in Addison. - We have a strengths-based approach working to leverage what the employee likes to do and is good at doing. Privately owned Perks: Medical, Dental, Vision Insurance Life and Supplemental Insurance 401K Provision Profit Sharing HRA Cafeteria Plan Seasonal company sponsored events Work/Life Balance Childcare Reimbursement -Program Requirements: Bachelors or Associates degree a plus Strong business acumen Ability to successfully multi-task in a fast-paced environment Inbound call experience, strong follow-up skills, attention to detail, and time management A strong work ethic with a positive can-do attitude and one who takes pride in the quality of their work This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and desire to solve problems Powered by JazzHR

Keywords: The Cary Company, Salt Lake City , Customer Relations Specialist - Utah, Other , Salt Lake City, Utah

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