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Member Services Representative

Company: Medical Priority Consultants
Location: Salt Lake City
Posted on: March 19, 2023

Job Description:

Job Details

Job Location
Corporate Headquarters - IAED - Salt Lake City, UT


Job Summary: The Member Services Representative is responsible for maintaining and caring for all agency and member accounts which includes updating and entering all certification and recertification information. Representatives are also responsible for quality assuring as well as fulfillment and responding to member inquiries in a timely manner. All representatives are expected to be able to work independently as well as able to participate in a team.

Primary Responsibilities:

  • Interacts professionally with internal and external contacts
  • Mentoring and coaching team members
  • Serves as a point of contact for members and agencies for certification guidance
  • Enters all certification and recertification data
  • Quality assures all data entered by identifying and correcting discrepancies
  • Clarifies discrepancies with training officers or supervisors as needed
  • Follows IAED certification and recertification policy standards
  • Tracks shipping dates and processing dates of certification and recertification documents
  • Records notes of all transactions that occur
  • Files and archives documents
  • Assists with inventory
  • Generates Quality Assurance Guide rental contracts
  • Tracks waivers
  • Works independently while understanding the necessity of communicating and coordinating work efforts with other employees
  • Reports any issues to the Associate Director of Members Services.
  • Attendance 40 hours a week is required
  • Other duties as assigned Qualifications

    Minimum Qualifications:
    • The ideal candidate will have a history of longevity in previous positions of employment
    • Courtesy, tact, and diplomacy are essential elements of the job
    • Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation
    • Proven history of exceptional attendance and punctuality
    • Must have the ability to learn new computer systems quickly
    • Data Entry, fulfillment, and shipping
    • Associates degree in a related field or equivalent work experience
    • Experience with inventory
    • Completing tasks in a timely manner
    • The ideal candidate must be extremely organized, professional, upbeat, energetic, self-starter, dependable, trustworthy, honest, team player, ethical, highly accurate, enjoys attention to detail, has a professional attitude, and able to multitask while taking pride in a job well done Essential Job Functions:
      • Ability to communicate verbally and in written form.
      • Sitting for long periods of time.
      • Analyzing and interpreting data for long periods of time
      • Problem-solving
      • Concentrating for long periods of time
      • Ability to follow instructions
      • Attendance during core business hours
        The Academy

        Equal Opportunity Employer. The International Academies of Emergency Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental and matching 401K programs, etc.

        Our Mission

        "To advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health and social services are matched safely, quickly, and effectively with the most appropriate resource."

        Our Company:

        As one of Utah's Top Places to work, IAED is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

        Equal Employment Opportunity Employer Click here to view the Federal EEO poster:

Keywords: Medical Priority Consultants, Salt Lake City , Member Services Representative, Other , Salt Lake City, Utah

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