Front Desk Supervisor

Company: Marriott Vacations Worldwide
Location: Park City
Posted on: March 20, 2023

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
JOB SUMMARY - -Supervise the Guest Services staff to ensure excellent owner/guest service. Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve owner/guest requests. - - - -Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. - - -CORE WORK ACTIVITIES -

• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. - -
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. - -
• Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. - -
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. - -
• Ensure adherence to quality standards. - -
• Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. - -
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. - -
• Perform other duties as assigned. - - -
• Attention to customer service with a professional and pleasant personality. -
• Available to work a flexible schedule including evenings, weekends, and holidays. - - - -
  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Salt Lake City , Front Desk Supervisor, Other , Park City, Utah