Customer Focus Specialist

Company: Utah Transit Authority
Location: Salt Lake City
Posted on: March 20, 2023

Job Description:

Utah Transit AuthorityJob SummaryAre you a natural problem solver? Do you enjoy helping people? We have a great opportunity for you that offerspaid time off and holidays, a free transit pass, and other great benefits! Our Customer Service Team is looking for a Customer Focus Specialist. Your responsibilities will include: Enhancing UTAs reputation with customers and stakeholders by responding to service and ridership concerns, community complaints, and positive recognition. Working within the organization as an advocate to ensure customer concerns are addressed and responded to in a timely manner. Analyzing customer trip history and evaluating account adjustment requests. Identifying trends; working closely with departments to identify root causes of customer service issues and developing solutions to improve service quality and mitigate problems.This is a career ladder position. Minimum QualificationsEDUCATION/TRAINING Associates Degree in Business Administration or a related field such as Communications.EXPERIENCE Two years providing customer service to the public in a position with excellent verbal and written communication, with one year being in a position of trust requiring self-management. Basic proficiency in General Spelling/General Grammar. This job requires regular and predictable attendance.Preferred: Experience investigating and resolving customer complaints Basic proficiency in MS Outlook and Excel Intermediate proficiency in MS Word Ability to type 40 wpm Ability to speak a second language- OR -An equivalent combination of relevant education and experience.[UTA reserves the right to determine the equivalencies of education and experience.]UTA's comprehensive benefits package for Full Time employees includes:Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.Health and Wellness Clinics for on-site medical care at no cost to employees, spouses, and dependent children.22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.10 paid holidays and two paid (2) floating holidays per year.Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.Generous tuition reimbursement for higher education, available for both bachelors and masters degree.Training, development, and career advancement opportunities.Paid parental leave for birth, adoption, and child placement (after 12 months of employment).Free transit passes for employee, spouse, and dependent children.Employee assistance program includes counseling, legal services, financial planning, etc.UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.Free on-site fitness facilities and discounted membership to VASA Fitness.For more information on UTAs Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefits Pay Rate:$16.827 per hour Close Date: March 23rd, 2023 by 05:59pm PM21PI208334689

Keywords: Utah Transit Authority, Salt Lake City , Customer Focus Specialist, Other , Salt Lake City, Utah