Head of Tech Strategy and Optimization

Company: eBay Inc.
Location: Salt Lake City
Posted on: May 26, 2023

Job Description:

Head of Tech Strategy and Optimization page is loaded Head of Tech Strategy and Optimization Apply remote type Hybrid locations Salt Lake City Austin time type Full time posted on Posted Yesterday job requisition id R0059097 Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.As the Head of Technology Strategy and Optimization, you will be responsible for developing and driving execution of the technology vision and roadmap for the Customer Service Technology (CS Tech) team and will play a vital role in the success of the team. You will also act as the Chief of Staff to the Vice President of CS Tech, providing strategic support on key initiatives and projects as well as day to day operations of the organization. The successful candidate will have a high level of responsibility and autonomy and will require a high level of critical thinking, leadership, process optimization and organizational skills. You will also need to develop a deep understanding of the CS Tech team's operations and goals and be able to work effectively with senior leadership and cross-functional teams to drive and track the team's success. This individual contributor role will report directly to the VP of CS Tech and be a member of the CS Tech Leadership Team.Key Responsibilities:Technology Strategy & Optimization

• Develop and implement a strategic plan for CS Tech, aligning with the overall company goals and objectives
• Drive the processes around identifying and evaluating new technologies and tools to solve business problems and improve performance
• Analyze and optimize current organization processes and cadences to increase efficiency and effectiveness
• Lead cross-functional teams to implement critical initiatives and project
• Collaborate with other teams and organizations to ensure alignment, prioritization, and integration of technology strategies
• Research and stay current on industry trends and standard processes, and partner with the CS Tech Leadership Team to incorporate them into the strategy
• Communicate technology strategy, plans, and progress to internal and external partners
• Outcome based results, monitor OKR's and Budget to assess performance and discover optimization opportunities
• Conduct research on related technologies based on business strategy using quantitative and qualitative measures.Chief of Staff
  • Act as the primary liaison between the CS Tech team and other teams, providing strategic guidance and support
  • Coordinate and manage the team's operations and resources, including budget, staff, and equipment
  • Facilitate communication and collaboration across the CS Tech team and other departments
  • Provide oversight and tracking for key initiatives and projects, ensuring that key initiatives and projects are completed on time and within budget
  • Identify and mitigate risks to the team's operations and goals
  • Develop and implement policies and procedures to improve the efficiency and effectiveness of the technology team
  • Represent the CS Tech team in internal and external meetings and discussions
  • Encourage and support diversity, equity, and inclusion initiatives within the technology team
  • Collaborate with the People Experience team to develop and implement employee engagement programs and initiatives
  • Monitor and evaluate the effectiveness of engagement strategies and adjust as necessaryJob Requirements & Qualifications
    • Experience in Management Consulting, Strategy, Business Operations, or a similar strategic function
    • Capable of flexing between high level strategic concepts & frameworks to tactical operational implementation
    • Proven experience with Process Optimization methods (e.g. Six Sigma, Lean, Kaizen, TPS, etc.)
    • Ability to strategically structure and use frameworks to break down complex problems into clear steps and plans
    • Proven track record of developing and implementing effective technology strategies and telling the story.
    • Strong knowledge of current and emerging technologies relevant to customer service
    • Entrepreneurial self-starter with a bias towards action who can thrive in a fast-paced and ambiguous environment
    • Excellent facilitation skills with proven experience driving different viewpoints to alignment
    • High EQ skills and ability to communicate clearly with all different types of people
    • Detailed and organized with ability to prioritize and juggle multiple projects
    • Exceptional follow through and high level of accountability
    • Great teammate
    • Inspiring leader who inspires those around them to challenge the status quo
    • Well-honed influencing skills; ability to negotiate and gain consensus between organizations and teams where competing priorities exist
    • Curious and creative, able to push boundaries, ask "why?" and "why not?", and is tenacious with problem-solving skills.
    • Previous experience in a Chief of Staff role
    • MBA a plusBenefits:Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/ eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at -talent@ebay.com . - We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement .Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes residents of Colorado, Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. Similar Jobs (3) Director, Payments Monetization Strategy remote type Hybrid locations 2 Locations time type Full time posted on Posted Yesterday Sr. Manager, AML Compliance Governance remote type Hybrid locations 2 Locations time type Full time posted on Posted Yesterday About Us We Empower People and Create Economic Opportunity eBay Inc. (NASDAQ: EBAY) is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

Keywords: eBay Inc., Salt Lake City , Head of Tech Strategy and Optimization, Other , Salt Lake City, Utah