Staff Multifamily Business Operations Representative

Company: Sunrun
Location: Salt Lake City
Posted on: May 28, 2023

Job Description:

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Overview
The Project Operations Specialist will work cross-functionally within Project Operations to help drive general pipeline projects, manage escalated markets, build and enhance training & team documentation, and support ad-hoc initiatives as needed. This person will primarily work with our Pipeline Operations & Escalations team, Utility Policy Specialist, and Project Operations leadership.
Responsibilities

• 
  
• 
  Pipeline Operations & Escalations
  
  
• 
  Handle regular pipeline reporting tasks and elicit necessary action from SRM and Channel Partner orgs
  
  
• 
  Jump in to help route and solve complex project escalations on a case-by-case basis
  
  
• 
  Leverage data (from Salesforce and other BI platforms) to expose areas of opportunity and escalate throughput challenges
  
  
• 
  Complete other pipeline projects as requested
  
  
• 
  Utility Policy & Incentives
  
  
• 
  Support the Utility Policy Specialist on escalated markets and new market research
  
  
• 
  Interact with external utility and/or rebate program contacts effectively and diplomatically as a representative of Sunrun
  
  
• 
  Coordinate and communicate market changes with impacted teams including, but not limited to: Project Coordination, Design Engineering, Software Product Management, Business Development, Retail, Accounting, and Channel Partners
  
  
• 
  Help manage and improve production reporting for incentive programs
  
  
• 
  Support Partner Incentives teams to evaluate and secure incentive value during asset purchases
  
  
• 
  Documentation & Admin
  
  
• 
  Develop, enhance, and maintain training materials for the project operations team
  
  
• 
  Develop, enhance, and maintain documentation for team processes
  
  
• 
  Develop and perform Quality Assurance review for the project operations team
  
  
  Qualifications
  
  • 
    
  • 
    Bachelor's degree or equivalent
    
    
  • 
    Minimum of 2 - 4 years' experience
    
    
  • 
    Minimum of 1 - 2 years of industry experience preferred
    
    
  • 
    Excellent written and verbal communication skills
    
    
  • 
    Operational background desired
    
    
  • 
    Must be a highly adaptable, self-directed, independent thinker
    
    
  • 
    Acute awareness & ability to manage to deadlines
    
    
  • 
    Propensity to follow through when faced with challenges, and drive toward resolution
    
    
  • 
    Highly organized and process oriented
    
    
  • 
    Proficient with desktop applications such as Microsoft Office Suite (Word, Excel, Outlook)
    
    
  • 
    Possess a positive attitude with strong interpersonal skills
    
    
  • 
    Detail oriented with the ability to understand complex business concepts
    
    
  • 
    Strong analytical and structured problem solving skills
    
    
  • 
    Ability and willingness to learn and adapt quickly to rapidly evolving business processes
    
    
    Physical Demands
    
    • 
      
    • 
      Ability to perform normal office duties
      
      
    • 
      Ability to operate office equipment including computers and determine accuracy of work
      
      
    • 
      Ability to interact and participate in meeting
      
      
      Recruiter:
      Danielle Levitan (danielle.levitan@sunrun.com)
      Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
      Starting salary/wage for this opportunity:
      $50,076.00 to $62,595.00
      Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate's salary history will not be used in compensation decisions.
      This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com .
      Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

Keywords: Sunrun, Salt Lake City , Staff Multifamily Business Operations Representative, Other , Salt Lake City, Utah