Disputes and AR Specialist

Company: ZAGG, Inc.
Location: Midvale
Posted on: May 28, 2023

Job Description:

DESCRIPTION:A successful candidate for the Disputes and A/R Specialist position will demonstrate the ability to contribute to department success by processing disputes in a timely and efficient manner, while building and maintaining positive customer relationships. This position may also be required to provide other AR functions, financial, and administrative support to the department as needed.Responsible for: Use retail and e-commerce customer portals to investigate invoice deduction (penalties and fines) reasons. Collect sufficient documents internally and externally to be able to successfully dispute invoice deductions. Data management and analysis in GP and other internal programs. Ensure data integrity, run reports, and maintain spreadsheets. Build and maintain a proactive, working relationship with Account Management, Accounting, Amazon Sales team, and 3PL partners. Work with Order Management, Accounting, Amazon Sales team, and 3PL to prioritize, track and close disputes in an efficient manner. Provide regular updates and feedback and facilitate regular discussions regarding obstacles / findings / insights into the disputes process. Track and follow through deductions until closed. Other AR duties as needed.Qualifications Requirement: A critical thinker, detailed-oriented, well organized, persistent, be able to follow an issue through to close. Must be able to meet deadlines and exhibit a sense of urgency. Exhibit a spirit of strong ownership, pride, and passion in one's work. History of proposing solutions for problems Must possess excellent communication skills - both verbal and written 2+ years of experience in A/R, and Disputes. Experience working with collections and disputes a plus. Solid understanding of basic accounting principles Advanced knowledge of Microsoft Excel and working with Great Plains preferred. Must thrive in a fast-paced environment. Must possess a high level of professionalism and be able to follow directions. Ability to read, write, type, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. While performing the duties of this job, the employee is regularly required to sit for 2-4 hours at a time. Must have the ability to type, reach, manipulate computer and phone systems, handle or feel objects and must have the ability to use the telephone (both with verbal and written communication). The employee frequently is required to use hands to manipulate, handle or feel objects and phones.

Keywords: ZAGG, Inc., Salt Lake City , Disputes and AR Specialist, Other , Midvale, Utah