Aumni - Head of International Business Operations

Company: JPMorgan Chase & Co.
Location: Salt Lake City
Posted on: September 17, 2023

Job Description:

About Aumni:
Aumni serves private capital investors with its proprietary data analytics engine, extracting and analyzing critical legal and economic terms in every deal. We are reinventing legacy portfolio management and investment operations as a streamlined digital experience for fund managers, institutional investors and service providers, empowering our customers with the data they need to make faster, smarter decisions in a rapidly expanding industry. By joining the Digital Private Markets business within J.P. Morgan's Corporate & Investment Bank, we are better positioned than ever before to realize our vision of increasing transparency and liquidity in the private markets.
How you'll help us win: -

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• We are looking for an experienced global outsourcing and offshoring executive to lead the growth of Aumni's multi-functional international operations. You will report directly to Aumni's Chief Operating Officer and will oversee and be responsible for the entirety of Aumni's international operations. This includes partnering with business leaders to build a long-term roadmap for Aumni's outsourced labor & services needs and a strategy for how to ensure seamless delivery of all international units' business objectives. You will inform the vision for and ensure seamless execution of the operating model, roadmap, objectives, key results and KPIs for all of Aumni's international operations. You will work within the broader Operations department as well as with a variety of vertically and cross-functionally integrated stakeholders in other departments to drive alignment in strategy, execution and operational excellence. It's an exciting, unique role, combining domestic and international partner relationships, collaboration with many Aumni departments, process optimization, and performance management. -
  
• The ultimate goal of this role is to build and manage Aumni's international operations' infrastructure to ensure effective delivery of services to the broader Aumni business and make us into a world-class data and process-focused organization. -
  
• The role is inherently collaborative as well as grounded in data and requires a varied set of skills spanning team management, project management, analytical investigation, global workforce management and offshoring operational strategic expertise. The ability to thrive in a high growth, data-oriented and entrepreneurial environment where strong problem solving skills and the ability to juggle multiple priorities are a must. Having exceptional interpersonal abilities as well as written and oral communication skills, a 'get it done' attitude, and an innate ability to connect with people and leave a positive impact are all critical to this role. -
  
  Your responsibilities will include: -
  
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  • Leading Aumni's multi-functional international business unit to meet committed deliverables and on-demand requirements, as well as to collaborate with other department leaders to implement processes, standards, practices, and security measures to ensure effective and consistent operations. -
    
  • Assessing the efficacy and adequacy of all aspects of Aumni's international business operations to maximize productivity and quality in a business efficient manner, including reviewing & identifying opportunities for using additional automation, machine language learning and other relevant AI processes for operational improvement. -
    
  • Managing KPIs to ensure consistency in quality and timeliness of completion and enable data driven decisions for an enhanced customer experience. -
    
  • Documenting and informing standards, guidelines, and metrics to measure and communicate the teams' performance, ensuring that any required Service Level Agreements (as defined by Aumni's business units or customers) are clearly defined, tracked, and reported on, including implementing needed improvements over time. -
    
  • Creating an effective partnership with onshore leads/stakeholders through proactive & effective communication channels, business reviews, governance models, etc. -
    
  • Strategizing and directing the design, development, improvement, and governance of business intelligence systems, programs, and services to meet Aumni's current and future needs. Informing and analyzing Aumni's international operations' expenses, headcount, efficiency ratios, and annual operating budgets.
    
  • Ensuring that international business operations are compliant with local regulations and unit-support needs are being met. -
    
    Required Skills: -
    
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    • Graduate Degree; MBA or other post graduate degree is a plus -
      
    • Minimum 10 years of experience in offshoring strategies and overseeing international business operations with at least three years of experience and a proven track record in a lead and/or management role on an offshore team, preferably in a B2B Saas environment
      
    • Experience in global workforce management & capacity planning
      
    • Ability to work cooperatively and collaboratively as well as build and maintain relationships with and influence, with all levels of employees and executive management
      
    • -Proactively drives critical thinking and seeks out best practices, anticipates organizations' future needs and collaborates on ideas with others
      
    • Excellent communication and interpersonal skills -
      
    • Leadership and team management abilities, experience managing across multiple locations a plus -
      
    • Ability to adapt to changing environments; be technically savvy and quick to learn new systems and applications
      
    • Understanding of cultural differences and how they impact business
      
    • Strong project management skills
      
    • Critical thinking and problem-solving skills
      
    • Knowledge of various automation tools & AI/ML understanding will be an added advantage
      
    • Strong aptitude to distill complex data into simple, measurable reports
      
    • Expert knowledge of softwares including Excel, Powerpoint, Word
      
    • Working with local and remote teams using persistent communications tools (Slack, Zoom, GSuite)
      
    • Bonus points if familiar with any of the following: Working with teams based in the Philippines. Working with different business intelligence and project management tools, including Metabase, Looker, Tableau, Salesforce, Jira, ClickUp and creating 4 cohesive pipelines between them
      
    • -An understanding of the private capital markets. Experience in a Series C or earlier emerging company and comfort with ambiguity in a fast-growing startup.
      

Keywords: JPMorgan Chase & Co., Salt Lake City , Aumni - Head of International Business Operations, Other , Salt Lake City, Utah