Restaurant Host- Winter

Company: Solitude Mountain Resort
Location: Kamas
Posted on: September 21, 2023

Job Description:

Please note, this position is located at Solitude Mountain Resort in Solitude, UTSeasonal (Seasonal)

JOB TITLE: Restaurant Host/Hostess

DIVISION: Food & Beverage

REPORTS TO:

LOCATION: Solitude Village

CLASSIFICATION: Part-Time/ Full-Time/ Seasonal/ Hourly

POSITION: Starts Nov. 23' through May 24'

The Restaurant Host/Hostess is the first point of contact for guests as they enter a restaurant, providing a warm welcome and creating a positive initial impression. They manage guest reservations, seating arrangements, and ensure a smooth flow of customers in the dining area. The host/hostess plays a critical role in enhancing the overall dining experience by delivering excellent customer service and maintaining an organized front-of-house environment.

SPECIFIC JOB REQUIREMENTS:

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and ability to remain composed during busy times.
• Customer-focused mindset and the ability to create a welcoming atmosphere.
  
  
  • Proficiency in handling cash transactions and basic computer systems.
  • Multitasking capability to manage reservations, seating, and guest inquiries simultaneously.
  • Flexibility to work during peak hours, weekends, and holidays.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • High school diploma or equivalent; additional hospitality training is a plus.
    
    JOB DUTIES AND RESPONSIBILITIES:
    
    
    • Greet guests as they arrive with a friendly and welcoming demeanor.
    • Escort guests to their assigned tables, taking into account reservations, group sizes, and special requests.
    • Manage waiting lists and inform guests about estimated wait times.
    • Handle reservation inquiries, both over the phone and in person.
      
      
      • Maintain an accurate record of reservations, ensuring efficient use of available tables.
      • Confirm reservations in advance and communicate any special requests to the kitchen and serving staff.
      • Provide exceptional customer service by addressing guests' questions, concerns, and special requests.
      • Offer menu suggestions, information about daily specials, and assist with dietary restrictions.
      • Accommodate guest preferences and make appropriate seating arrangements.
        
        
        • Act as a liaison between guests and the kitchen staff, servers, and management.
        • Relay information about delays, changes in table availability, and special occasions to the appropriate teams.
        • Optimize seating arrangements to ensure even distribution of guests and efficient table turnover.
        • Maintain a keen awareness of the restaurant's layout and available tables to minimize wait times.
        • Keep the entrance area and waiting area clean, tidy, and well-organized.
          
          
          • Ensure menus are clean and available for guests as they arrive.
          • Assist in managing the flow of customers to prevent overcrowding.
          • Handle cash transactions for reservation deposits, if applicable, and manage any payment processing for waitlist guests.
          • Inform guests about ongoing promotions, special events, and loyalty programs to enhance their dining experience.
          • Manage difficult situations or customer complaints professionally and escalate issues to management as needed.
            
            The Restaurant Host/Hostess is an essential part of the dining experience, responsible for setting the tone for guests' visits and ensuring they feel valued and well taken care of from the moment they arrive. Their exceptional customer service and organizational skills contribute significantly to the overall success of the restaurant.
            
            THE BENEFITS AND PERKS
            
            At Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.
            
            BENEFITS:
            
            Ski and Ride
            
            • Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
            • Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
            • Discounted Solitude lift tickets for your friends & family
            • Discounted ski and ride lessons
            • Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
            • Ski and ride perks at other local resorts
            • Complimentary UTA Ski Bus pass
              
              Other Benefits
              
              • Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
              • Discounts resort-wide for food, rentals, retail, lessons, and more
              • Pro deals with hundreds of outdoor brands
              • 401(k) plan with generous company match for all employees
              • Free counseling service for you and your household members through our Employee Assistance ProgramRequired
                Preferred

                Job Industries

                • Other

Keywords: Solitude Mountain Resort, Salt Lake City , Restaurant Host- Winter, Other , Kamas, Utah