Channel Development Specialist

Company: Brivo Systems LLC
Location: Salt Lake City
Posted on: November 17, 2023

Job Description:

**This is a remote position** Summary: The Channel Development Specialist will work primarily with our existing and newly on boarded dealer partners to ensure their success and productivity through a variety of supporting tools and programs. Responsibilities:

• Review, approve and process administrative requests relating to Brivo products and Dealer accounts
• Recognize and escalate issues to management for resolution
• Assist new dealers with onboarding process through phone and web-based support
• Regular proactive outbound dealer communications to support dealer success and a high level of customer satisfaction
• Train dealers on new tools and programs
• Ongoing follow up with dealers to ensure successful ramp up
• Maintain and update sales and customer records in CRM
• Communicate important feedback from customers internally
• Respond to various requests received via email and incoming calls Qualifications:
  • Bachelor's degree or least 2 years of relevant working experience in a similar role
  • Ability to work across multiple departments to achieve favorable customer outcomes
  • Strong analytical and communication (oral and written) skills necessary
  • IT savvy with ability to learn new systems and tools
  • Strong administration and customer service experience
  • Attention to detail is a must
  • Experience with sales administration is a plus About Us
    
    Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.
    
    Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.
    
    Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com
    
    Brivo is an Equal Opportunity/Affirmative Action Employer

Keywords: Brivo Systems LLC, Salt Lake City , Channel Development Specialist, Other , Salt Lake City, Utah