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(OTR) Dispatch - Supervisor

Company: Dairy Farmers of America
Location: Salt Lake City
Posted on: May 6, 2024

Job Description:

GENERAL PURPOSESupervise assigned drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective and timely solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.--JOB DUTIES AND RESPONSIBILITIESProvide daily work direction to professional drivers to ensure safe and efficient operations and to meet customer requirements; maintain daily activity assignments of tractors, trailers, trucks, and driversFacilitate effective communication with haulers/drivers and for-hire carriers; provide daily hauler/carrier support through the automated tendering process and ensure all loads are picked up and delivered in a timely mannerMay negotiate contract terms and rates with carrier base, understanding current contracts and defined internal parameters to work withinMaintain up-to-date copies of routes; manage the utilization of routing software to increase route efficiency, lower cost, and meet customer demandsCreate employee schedules, approve time, resolve timekeeping issues, monitor overtime, and take appropriate actions to meet established goalsEnsure all daily paperwork associated with each load is properly completed. This may include trip information to provide mileage information for reports to DOT, driver vehicle inspection and driver logs (as appropriate), repair/maintenance activity, billing activity, delivery tickets, etc.Prepare and distribute operational reports (KPI's)Establish positive working relationships with members or customers to know the facility and equipment to ensure optimal serviceHold drivers accountable for providing professional interactions and courteous service to members, customers, regulatory personnel, and co-workers; assist in resolving issuesWork closely with fleet maintenance to ensure assigned equipment is maintained and cared for properlyEnsure employees achieve performance expectations through training/coaching; routine driver audits or observations for safety; operational efficiency; compliance requirements (Pasteurized Milk Ordinance, Department of Transportation, etc.); and annual reviewsTrain and coach drivers on proper procedures for all activities including equipment and machineryConduct investigations and work on corrective actions for employee accidents and employee safety concerns in conjunction with appropriate safety personnel or managementWork closely with human resources to address driver counseling, disciplinary actions, new employee recruitment, employee behavior improvement, and driver training and development programsCommunicate with supervisors, employees, and customers (internal and external) to promote and improve transportation department functionsBe available to respond to emergencies or other unexpected operational requirements (i.e., nights, weekends, or holidays). Participate in on-call rotation if applicableThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required--

Keywords: Dairy Farmers of America, Salt Lake City , (OTR) Dispatch - Supervisor, Other , Salt Lake City, Utah

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