SaltLakeCityRecruiter
the smart solution for Salt Lake City jobs

Call Center Representative

Company: Alorica
Location: Midvale
Posted on: February 15, 2018

Job Description:

Call Center Representative GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: () KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessaryWHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plusKnowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitudeWORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systemsPhysical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now () About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. BACH_a33d1a between with

Keywords: Alorica, Salt Lake City, Call Center Representative, Other, Midvale, Utah

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Senior Solutions Architect - Security - Salt Lake City, UT
Description: Employer NYSE: CTL is a global communications and IT services company focused on connecting its customers to the power of the digital world. Employer offers network and data systems management, big (more...)
Company: CenturyLink
Location: Salt Lake City
Posted on: 02/22/2018

Host - Hospitality F&B - FT & PT - Winter Seasonal - Park City Resort
Description: Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your (more...)
Company: Vail Resorts
Location: Park City
Posted on: 02/22/2018

Event Specialist Part Time Sales
Description: Event Specialist Part Time Sales Are you outgoing, friendly and enjoy meeting new people Our part time Event Specialist jobs are fun and exciting and could be a great fit for you Join our winning team (more...)
Company: Advantage Solutions
Location: American Fork
Posted on: 02/22/2018


Surface Ski Lift Operator (Conveyor operator) - Part Time - Winter Seasonal - Park City Resort
Description: Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your (more...)
Company: Vail Resorts
Location: Park City
Posted on: 02/22/2018

Now interviewing - Work from home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Discount health company
Location: American Fork
Posted on: 02/22/2018

AM & PM Houseperson - Spring/Summer Seasonal or Year Round - Park City Resort
Description: Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your (more...)
Company: Vail Resorts
Location: Park City
Posted on: 02/22/2018

Call Center Position Available
Description: Call Center Position Available GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the (more...)
Company: Alorica
Location: Bingham Canyon
Posted on: 02/22/2018

Part time Overnight Room Service Server " The St. Regis Deer Valley (17002QEC)
Description: Heres To Your Journey with St. Regis St. Regis is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to (more...)
Company: Marriott
Location: Salt Lake City
Posted on: 02/22/2018

Work from Home: Telecommute - PT/FT
Description: National Health Benefits company looking for bright, intelligent people
Company: Initiation Health Care Freedom
Location: Salt Lake City
Posted on: 02/22/2018

Do you want to work from home? And make a good income?
Description: Work for our National Health Benefits company. We are looking for bright, intelligent people for positions
Company: Initiation Health Care Freedom
Location: Salt Lake City
Posted on: 02/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Utah jobs by following @recnetUT on Twitter!

Salt Lake City RSS job feeds