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Entry Level Client Administrator, Part-Time (Male Only), Salt Lake City

Company: CoreCivic
Location: Salt Lake City
Posted on: July 13, 2018

Job Description:

Job Description
Who We Are:

Rocky Mountain Offender Management Systems (RMOMS) is a leading provider of non-residential correctional services to Municipal, County, and State Governments throughout the United States. In 2018 RMOMS became part of the CoreCivic group of companies.

Operating since 2001, RMOMS has provided services in the form of supervision of parolees, and as a system of resource management for swelling probation populations needing direct supervision. RMOMS works with government agencies to provide jail population mitigation programs through the use of electronic monitoring, as well as case management supervision and day reporting programs. These programs are provided as sentencing alternatives, population management programs, or as pre-trial supervision programs.



What We Have:

More than just a job but the start of a successful career!

Supportive environment where employee growth is promoted.

Comprehensive benefits package & competitive wages.

PTO & paid holidays.

Paid job training & other great incentives.



If you are interested in starting a career in Criminal Justice or have a passion for helping transform lives through the services we offer of probation, parole and diversion programs for offenders, RMOMS has career opportunities for you. Our programs have been shown to reduce recidivism and have a positive influence on returning offenders to society.



What You Get To Do:

As the Client Administrator you will be responsible for managing a scheduled list of assigned probation, parole or diversion program clients in an office setting. The Client Administrator enrolls new clients in our programs and sets up scheduled client appointments to conduct alcohol and drug testing.

As a representative of RMOMS you are expected to represent RMOMS by delivering superior customer service to our clients. Your daily work duties include welcoming clients, creating new client files, assisting in compliance monitoring by administering alcohol and drug testing (urinalysis, breathalyzer, oral swab, hair follicle) and data collection from home monitoring devices. The Client Administrator posts fees and collects payment from clients. This position ensures client files are updated to reflect their progress in their program.



Job Duties



1. Candidates must be able to perform all of the following functions



2. Operates the front desk in a friendly and efficient manner. Coordinates all aspects of new client file set-up using outlined protocols to include client verification, initial data entry, reviews program procedures and collects client acknowledgments. Ensures client understanding of the program and proper completion and entry of referral documents.



3. Ensures client's compliance with program by conducting alcohol and drug screenings. Uses defined protocols for check-in by verifying identification, posting service fee and collecting payment or voucher. Administers drug and alcohol testing as determined by the client's program. Tests may include alcohol breathalyzers, supervision and collection of same sex urine samples, oral swabs and/or hair follicle collection using strict adherence to collection and chain of custody protocol.



4. Collects client payment for services based on program requirements. Posts fees to client's account and collects payment or voucher at time of service when required. Ensures all payments are properly recorded by type and amount. Follows protocol and refers client to office manager if client is unable to make payment.



5. Creates complete and accurate documentation of client office visits to ensure timely communication with parole, probation and court officers. Updates client files to report failures to appear, inability to provide collection for alcohol or drug testing, and/or failure to comply with program requirements.



6. Assists with data collection from electric home monitoring equipment. Completes check in for client and downloads data into software for tracking.



7. Creates and maintains electronic files in an organized manner; maintains confidentiality and security of records.



8. Follows cash collection policy, ensures accountability for all payments received and creates a balance daily to identify and correct discrepancies. May be required to complete the daily deposit by confirming daily balance for all employees, completing the deposit and recording the deposit log and deposit slip as required.



9. Domestic U.S. travel may be required.



CoreCivicis a Drug Free Workplace and EOE ' M/F/Vets/Disable







Qualifications


High School diploma, GED certification or equivalent is required. Previous customer service experience is preferred. Must possess excellent communication skills, strong attention to detail and a high level of organizational skills. Basic level of computer skills required. A valid driver's license is required.

Minimumage requirement: Must be at least 18 years of age. CoreCivic is a Drug Free Workplace & EOE' M/F/Vets/Disabled.

Keywords: CoreCivic, Salt Lake City, Entry Level Client Administrator, Part-Time (Male Only), Salt Lake City, Other, Salt Lake City, Utah

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