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Call Center Representative

Company: C3-CustomerContactChannels
Location: Salt Lake City
Posted on: October 12, 2018

Job Description:

Company Overview--C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.-- C3 builds solid partnerships with its clients based on mutually determined business objectives.-- Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.-- Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.-- Consistency across our centers, regardless of geography, is at the core of our operating philosophy.Now offering a $400 Sign-On Bonus!---------------- ---------------------------------------------- --Summary of role:-- . In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.-- You will answer questions related to their healthcare benefits.-- We offer a FUN environment where you can earn additional cash incentives for reaching your goals in addition to your base pay.-- We also offer medical, dental, vision, and 401K benefits as well as earned PTO.Job ResponsibilitiesProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed aboveAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and generating reports as requiredAbility to accept and embrace changes within the current business environmentQualificationsAbility to pass a drug screen and background checkDemonstrated passion for excellence with respect to treating and caring for customers especially senior citizensStrong decision making and analytical abilitiesAbility to identify customer needs and clearly articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsBe a team playerIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.-- Become a FAN today, and be on your way to a rewarding career!

Keywords: C3-CustomerContactChannels, Salt Lake City , Call Center Representative, Other , Salt Lake City, Utah

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