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On-Line Customer Service Rep 1

Company: Wells Fargo
Location: Salt Lake City
Posted on: June 15, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively. Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers. Our On-Line Customer Service Rep 1 are responsible for responding to routine and complex customer inquiries regarding consumer products and services: Quickly answer customer inquiries in a friendly and courteous manner Deliver exceptional service to our customer by going out of the way to please them Provide first call resolution, while following strict procedures that meet compliance guidelines Identify and offer customers the products and services they need and want to succeed financiallyCurrently hiring for training class starting on Monday, August 5th. Training hours are 9:30AM-6:00PM Monday-Friday for 7 weeks. (Must be available to attend entire paid training class)Schedules fall within the sites hours of operation, Sunday-Saturday 5:30AM-12:00AM.Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.Salaries starting at $15.00/hr. Eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive.A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.

Required Qualifications

  • 6+ months of experience in customer service, or offering products and services to customers based on their needs

    Desired Qualifications
    • Experience addressing and resolving complex customer issues
    • Basic knowledge and understanding of banking products and services
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to effectively listen and elicit information
    • Basic Microsoft Office skills
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Ability to troubleshoot common computer problems
    • 1+ year of call center customer service experience in the financial services industry
    • Strong knowledge and understanding of Virtual Library
    • Exposure to Wells Fargo CIV (Customer Information View) application



      Salary Information
      The salary range displayed below is based on a Full-time 40 hour a week schedule.

      UT-Salt Lake City: Min: $31,200 Mid: $32,500


      Street Address
      UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT


      Disclaimer

      All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

      Relevant military experience is considered for veterans and transitioning service men and women.
      Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
      Associated topics: agent, agente de servicio al cliente, associate, client service, coordinator, product support, service, service agent, support, tsr

Keywords: Wells Fargo, Salt Lake City , On-Line Customer Service Rep 1, Other , Salt Lake City, Utah

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