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Mountain Dispatch - All Experience Levels - Winter Seasonal

Company: Vail Resorts Management Company
Location: Park City
Posted on: November 11, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsibilities include, but are not limited to:

* Perform the duties of a dispatcher:
* Provide superior customer service while interacting with our internal and external customers
* Answer a multitude of telephone and radio calls; determine the nature of calls; refer to appropriate department or personnel.
* Periodically direct guests to the appropriate area or department while providing superior customer service.
* Answer a wide variety of standard/routine questions; respond to emergencies; dispatch appropriate personnel; report problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance, and helicopter requests.
* Act as a communications center for department via radio to monitor and coordinate daily activities, emergency responses. Monitor all radio communication to keep up to date on activities and to dispatch calls and messages. Dispatch company vehicles.
* Maintain various logs and other records related to assigned duties such as power on and off to all lifts, lift openings and closures. Line checks, mechanical and electrical problems, skiing service, grooming and snowmaking positions.
* Prepare, update and maintain various reports such as daily operations, security-related reports, accident reporting.
* Perform various clerical tasks related to department operations.
* Adhere to Vail Resorts Guidelines including Grooming and Dress Code Policy
* Recognizing and communicating training opportunities for other Mountain Operations departments
* Dispatches winter operations
* Ensuring the office is prepared for a dispatch day, preparing all-digital paperwork, maintaining all reports including the Daily Summary Lift Hours reporting, Daily/weekly 10-50 reporting, Monday Comp Stats report, etc.
* Responsible for maintaining and updating the resort phone list and radio list

Requirements:

* High School education or equivalent, plus previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired.
* 1+ year basic mountain operations experience preferred
* Typing skills
* Must be able to read, write, speak and understand English
* Sitting for long periods
* Familiar with Google Drive and Sheets

Benefits include:

* Free Ski passes for employees and dependents
* Discount lift tickets for friends and family
* Free ski lessons
* Discounted lodging, food, gear, and mountain shuttles
* Discounted bike haul & golf
* Medical, Dental, and Vision plans (full-time positions)
* 401(k) Retirement Plan
* Excellent training and professional development

Becoming part of the Park City team means you're joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America's largest mountain resort, Park City has a pulse that's as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 177804

Keywords: Vail Resorts Management Company, Salt Lake City , Mountain Dispatch - All Experience Levels - Winter Seasonal, Other , Park City, Utah

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