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(TS) Help Desk Technician with Security Clearance

Company: TEKsystems c/o Allegis Group
Location: Salt Lake City
Posted on: January 15, 2021

Job Description:

Top Skills: *Active DOD Secret clearance & Sec+ CE Required* 1. 0 years' of experience as a help desk specialist, providing remote troubleshooting and support for network and desktop hardware and software issues 2. 0 years' Experience providing Tier 1 and Tier 2 service desk support, and escalating higher level issues to the appropriate team members. Troubleshooting windows devices, network connectivity, mobile devices etc. 3. Must demonstrate ability to communicate well with both internal and external individuals, high level of customer service is mandatory Job Description:Our team is seeking qualified Level 1 and 2 service desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. Under the Global Service Center, the Tier I/2 Service Desk function handles incidents and requests from mission partners anywhere on the globe. You will: Provide Service Desk Support to approximately 2.1 million worldwide users using industry best practices and global service desk policy, either directly or indirectly based on user requirements. Our L2 agent will need knowledge and experience troubleshooting network and desktop hardware, software, and diagnosing complex end user requests at times. - Provide Service Desk Support at a Level 1 or 2. This includes handling of the following interactions: phone calls, e-mails, chat, instant messaging, and texts. Sources of interactions are from customers and system events. - Interact and work with a diverse customer base and possess excellent oral / written communications skills as well as perform in a courteous, professional, and project oriented manner. - Document and update tickets. This may include recording any pertinent information regarding incidents / outages in the daily shift log / journal and preparing monthly shift activity reports for delivery to the appropriate Government Operations Chief.

Keywords: TEKsystems c/o Allegis Group, Salt Lake City , (TS) Help Desk Technician with Security Clearance, Professions , Salt Lake City, Utah

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