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Warranty Fleet Coordinator

Company: ARNOLD MACHINERY COMPANY
Location: Salt Lake City
Posted on: January 15, 2022

Job Description:

Job DetailsJob LocationMH - Salt Lake City - Salt Lake City, UTPosition TypeFull TimeEducation LevelHigh School Degree or GEDTravel PercentageNoneJob ShiftDayWarranty Administrator - Material HandlingPosition OverviewNo company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. You will oversee the warranty business for our service department. The Warranty Admin prepares, records, and reconciles warranty claims and submits them to the factory and distributors for defective parts.Essential Job FunctionsWarranty and Service backgroundPrepare and process warranty documentation according to manufacturer guidelinesSubmit claims quickly and efficientlyVerify criteria required by factory or distributor, correct all errorsPost credits on computerFollow up with the factory and distributors regarding unpaid claimsFile Repair OrdersAdjust and resubmit any denied claims to secure payment for warranty workActing as a liaison between the customer and dealershipPromoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts salesWriting up, monitoring, reviewing and assisting of job closingAccurately determine if machine warranty applies. Advise customers of warranty status prior to performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as warrantyWorks with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to customerOn jobs where written authorization is not obtained prior to dispatch of mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to start of jobExcellent computer skillsAssist Parts Manager with returning warranty parts. Other Skills/Abilities DesiredCandidate with an ambitious and proactive attitude, and strong work ethicDetail oriented with an ability to solve problems with little direct supervisionProficiency with Microsoft Excel & WordGood mathematical proficiencyExperience with "Reflection" program helpfulPhysical Demands and Working Conditions: Ability to sit for extended periodsReaches to answer phonesRead paperwork, files and records on the computerCommunicates by phone and in personBends body to file various paperworkWalking and moving about on foot often through uneven terrainHears well enough to receive communication by radio, phone and in personBends body downward and forward by bending at knees or waistRemains in standing position if required to perform various functions of the jobEducation: High School Diploma or equivalentRelated experience could be substitution for school requirementsAccommodations:Reasonable accommodations for essential functions of the position will be considered.Benefits offered:Paid Sick LeavePaid VacationPaid Holiday'sMedical premium 100% paid by company for associate and familyDental and Vision plans401K with company matchQuarterly and Yearly Bonus programsShares Awarded Under YOS Program: Upon completion of continuous employment from his or her date of hire ["Anniversary Date"] with AMCO or its subsidiaries, Associates will receive shares of AMCO stock as follows:5th Anniversary Date = 10 Shares10th Anniversary Date = 15 Shares15th Anniversary Date = 20 Shares20th Anniversary Date = 25 SharesEach Anniversary Date after 20 years of continuous service = 5 SharesArnold Machinery is an Equal Opportunity EmployerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.Arnold Machinery Participates in E-Verify

Keywords: ARNOLD MACHINERY COMPANY, Salt Lake City , Warranty Fleet Coordinator, Professions , Salt Lake City, Utah

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