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Help Desk Technician

Company: DT Professional Services
Location: Salt Lake City
Posted on: January 16, 2022

Job Description:

DT Professional Services is currently seeking a Help Desk Technical Technician in support of the U.S. Army. After a training period, this position will allow for 50% teleworking capabilities. Responsibilities: + Act as main Help Desk liaison/intermediary between contracting team and customers + Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system + Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers + Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.) + Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes + Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions + Patch and comply with Defense Information Systems Agency (DISA) standards + Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies + Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center's requirements for testing + Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD) + Perform data recovery from backups and from damaged data storage devices + Install and configure printer drivers on workstations and laptops Basic Qualifications: + Ability to obtain and maintain a DoD SECRET Security Clearance + High School Diploma + 5+ years' experience in a Help Desk/IT environment + 5+ years' experience in the following areas: MS Windows 10, Computer troubleshooting/repair + Current certification in one of the following: Security+ CE (preferable), SSCP, CISSP (or Associate), CASP CE + Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+ Preferred Qualifications: + Degree in any IT field + Experience working on a military installation/contract Powered by JazzHR

Keywords: DT Professional Services, Salt Lake City , Help Desk Technician, Professions , Salt Lake City, Utah

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