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OSS IT Technician-BIGI

Company: Biomerics
Location: Salt Lake City
Posted on: November 25, 2022

Job Description:

Description: Job Title: OSS IT TechnicianCompany Name: Biomerics, LLCLocation: SLC, UTPosition Type: Full TimeReporting to: Director, IT/ISSalary Range: $52,000-$68,000/year DollarsCOMPANY OVERVIEW: Biomerics is a world-class contract manufacturer for the interventional medical device market. As a vertically integrated company, we specialize in the design, development, and production of medical devices for the vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets. Please explore our website for more information about our offerings and capabilities. ABOUT BIOMERICS: Biomerics provides design and manufacturing services for the medical device market. Our capabilities include materials, extrusion, injection moldings, metals processing, advanced catheters, medical balloons, and medical device assembly. With over 1200 employees, Biomerics operates ISO-13485 compliant facilities in Minnesota, Utah, Texas, Connecticut, California, and Costa Rica. At Biomerics, we are dedicated to our employees, because we understand that a strong, skilled, happy workforce is the foundation of a successful business.Job Description:Biomerics is looking for a talented IT/IS professional to join our team. We are seeking an energetic On-Site Support (OSS) IT Technician with a few years of hands-on experience in desktop support for an international company. The IT Technician role is accountable supporting break/fix incidents and requests, for the company's IT/IS software, client hardware and other applicable assets. Seeking a team player that focuses on providing incredible customer experiences and improving business value through risk mitigation, cost-efficiencies, and a revenue impact mindset. This corporate position directly reports to the IT Service Delivery Manager.Roles and Responsibilities Include:--- Responsible for the maintenance, configuration, and reliable operation of client computing systems, basic network access, basic server maintenance and infrastructure management.--- Shared responsibilities with Systems Administrators, for the IT/IS support services at the site. Liaise with peer IT/IS operational teams and enterprise governance team to ensure services are delivered as per SLA and continuously optimizing service efficiency--- Provide support of application eco-systems from user creation to installation and configuration, while fostering a unified operational support handled by IS Analysts or accountable resources within the business.--- Install, configure, and upgrade client computer and software components and physical device setup/migrations--- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues--- Provide documentation and technical specifications to business and IT/IS staff for planning and implementing new or upgrades of IT/IS infrastructure--- Primary lead of desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions and within agreed upon service levels--- Responsible for client systems capacity, asset management, and client system performance--- Assist with assessing and maintaining local operating costs, productivity levels, infrastructure lifecycle management, application repository management and other metrics by analyzing and monitoring system performance and overall IT/IS infrastructure performance indicators--- Responsible for data integrity through common Cybersecurity practices, such as, proper Identity and Access Management, ensuring Advanced Threat Protection is on all client devices and are up to date, client-side vulnerability patching occurs per policy, focused user training, and continuously seeking improvement to current solutions and services--- Miscellaneous duties as assignedRequirements:--- Associate degree in Computer Science, Information Technology, Systems Administration, or a closely related field, or equivalent experience required--- Proven 2-3 years of client-side experience required; preference given to prior Microsoft 365 support experience.--- Applicable IT/IS certifications in CompTIA and/or Microsoft are required.--- ITIL Foundation certification is required or can be obtained within the first 120 days of employment--- Current working knowledge of Window 10 and 11 operating system, imaging & deployment is required--- Working knowledge of systems and network monitoring software, hardware, and networking protocols are needed--- Proven Experience with client-side scripting and automation tools; be ready to share examples--- A proven track record of developing, leading, and implementing IT/IS client-side projects, through common project methodologies--- Understanding of Manufacturing IT/IS technologies is preferred--- Strong knowledge of helpdesk & IT Service Management operational best practices, including knowledge documentation, Requirements:--- Associate degree in Computer Science, Information Technology, Systems Administration, or a closely related field, or equivalent experience required--- Proven 2-3 years of client-side experience required; preference given to prior Microsoft 365 support experience.--- Applicable IT/IS certifications in CompTIA and/or Microsoft are required.--- ITIL Foundation certification is required or can be obtained within the first 120 days of employment--- Current working knowledge of Window 10 and 11 operating system, imaging & deployment is required--- Working knowledge of systems and network monitoring software, hardware, and networking protocols are needed--- Proven Experience with client-side scripting and automation tools; be ready to share examples--- A proven track record of developing, leading, and implementing IT/IS client-side projects, through common project methodologies--- Understanding of Manufacturing IT/IS technologies is preferred--- Strong knowledge of helpdesk & IT Service Management operational best practices, including knowledge documentation, incident escalations, change management & effective communications

Keywords: Biomerics, Salt Lake City , OSS IT Technician-BIGI, Professions , Salt Lake City, Utah

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