IT Desktop Support Technician

Company: Komatsu
Location: Salt Lake City
Posted on: May 28, 2023

Job Description:

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Process and maintain user accounts and system access. Provide first level software, hardware, LAN and WAN help desk support for local, remote (Virtual Private Network) and field personnel. Install and configure new virtual and physical Server operating systems including Microsoft Active Directory, DNS and DHCP roles. Configure and maintain user VOIP resources including analog to digital implementations. Deploy new and reconfigured computers and maintain technology database including hardware and software license assignments. Configure, maintain and deploy local and remote Multifunction Print Devices including print queue management.
Key Job Responsibilities

• Install, configure, and maintain user desktop and laptop computer population in local and remote facilities. Maintain technology resource database complete with hardware asset and software license assignments.
• Process employee new hire, termination and transfer requests including new computer build and deployment.
• Support users in a help desk environment and assist in resolving issues regarding either software or hardware. Track help desk calls and provide trend analysis.
• Maintain Microsoft Active Directory User security and resource access.
• Install, configure, upgrade and maintain network printing, directory structures, including user network rights, security, and VOIP configurations.
• Perform network troubleshooting to isolate and diagnose common network and application access problems.
• Perform data backups of all systems. Qualifications/Requirements
  • University program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • Mathematical skills
  • Language skills
  • Reasoning ability
  • Good communication
  • Knowledge of workstation pc and server hardware
  • Knowledge of Microsoft operating systems both workstation and server systems
  • Knowledge of Office applications
  • Knowledge of various server applications such as Citrix Metaframe, Microsoft Exchange, Microsoft Terminal Services, SQL Server
  • Ability to troubleshoot network hardware, workstation and server hardware and software
  • Knowledge of LAN (Local Area Network) and WAN (Wide Area Network) operation
    Additional Information
    Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: Komatsu, Salt Lake City , IT Desktop Support Technician, Professions , Salt Lake City, Utah