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Customer Service Account Specialist

Company: Henkel group
Location: Salt Lake City
Posted on: July 8, 2024

Job Description:

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?


  • Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues.
  • Key decision-making activities include whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
  • Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing.
  • Analyze customer service levels, in-stocks and on-time customer measures & develops action plans to achieve service level goals.
  • Work with carriers to expedite delivery of orders and determine correct disposition of refused product; work with billing department on confirmation of corrected invoice. Also to coordinate the return of refused/discontinued product that ensures the most cost-efficient freight rates.
  • Allocate product to customer orders in a low inventory situation to maintain high levels of service for key accounts.
  • Understand customer's supply chain and lead efforts to identify and improve results and processes for Henkel and the customer as well as to provide weekly service updates to Sales account managers regarding customer measures and action plans to improve.
  • Analyze customer data, order size, order frequency, in-stocks, on-time, customer penalties looking for trends and opportunities to improve results.


    • Previous customer service, sales or supply chain experience and a Bachelor's Degree desired.
    • Strong organization, planning, problem solving, analytical and leadership skills.
    • Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus.
    • Ability to build effective working relationships across functional areas

      The salary for this role is $60,000 - $75,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

      Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

      All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

      At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different races, colors, religions, sexes, national origins, disabilities, veteran statuses, ages, sexual orientations, gender identities and expressions, and other legally protected characteristics.

Keywords: Henkel group, Salt Lake City , Customer Service Account Specialist, Professions , Salt Lake City, Utah

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