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IT Operations Support

Company: Visible Supply Chain Management
Location: West Jordan
Posted on: July 15, 2019

Job Description:

ing operation break fixes and other proactive maintenance activities to keep the services up and running• Responsible for evaluating issues reported by internal users and clients and providing ongoing solutions

• Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.

• Determine configuration and operational requirements for development team

• Participate and determine root cause for service failure and support escalation

• Participate in regular update meetings with project management

• Maintain a working knowledge of company policies and procedures, regulatory policies, and legal procedures

What You'll Bring:

• You have at least 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability

• You possess at least 1-year Supply Chain or delivery systems

• You have database experience with advanced SQL Skills

• Your technical skills including; .net, SQL Server, JavaScript, HTML, MS Windows

• Your ability to multi-task and manage multiple assignments in a fast-paced environment in second to none

• You're skilled in both verbal and written communication

• You possess at least 1-year experience in Application support working in a globally distributed team

• You have the availability to work different shifts that will include nights and weekends

What You'll Own:

• Creation of new and enhance existing documentation including but not limited to: Automated Operations and Tools processes, department and exception report procedures. Work closely with Managers and various cross functional team members to gather all information necessary to facilitate clearly articulated process documents.

• Responsible for the oversight process of our WMS accounts

• Monitors and interprets system events and activity

• Diagnose and remediate incidents

• Escalate incidents to responsible parties that include senior technical specialist and vendors

• Communicate system issue and incidents to impacted parties

• Operate and exercise procedures according to established operational policies and procedures and adheres to defined SOPs as required

• Prepares and reports on trend analysis, capacity planning and overall system health

• Provide Level II resolution to more complex issues that requires more detailed systems and application knowledge

• Opens problem reporting tickets and accurately uses all problem tracking software systems

• Enterprise applications user profile administration

What Makes Us Awesome:

• Competitive starting pay, dependent on experience

• Comprehensive benefits package, including; Medical, Dental/Vision, Life Insurance, Short-Term Disability, Accident Insurance, 401(k), and Pet insurance

• 8 paid holidays

• Generous paid time off

• Fun, team centric culture

• A commitment to your professional growth, including a subscription for coursework and professional development resources

• Mentorship and opportunities to grow and learn

• Best-of-breed tools for IT Operations including your choice of machine


• Bachelor's Degree in Information Systems, Computer Science or related field. In leu of Degree, a minimum of 2 years' experience in IT systems and administration

• Basic knowledge of windows, job monitoring tools, MSSQL/any other database

About Visible

Founded as a fulfillment company with a single warehouse in 1992, Visible has grown to become one of the country's leading providers of shipping, packaging, fulfillment, freight services, warehousing, and logistics. Shipping 127 million packages last year, Visible now ranks second only to Amazon as a USPS Reseller. This resulting bulk buying power saves customers money on shipping costs. Custom packaging services reduce their costs more, by right-sizing packaging dimensions and weights to fit optimal carrier rate brackets. And four bi-coastal warehouses, including Memphis, allow its customers to lower rates even further by optimizing on shipping zones. As a result, Visible now works with 25,000 customers, shipping to almost 140 countries and territories. Its seasoned experts fulfill using proprietary technology that helps them maintain 99.8% fulfillment accuracy and a 99.9% on-time shipping record, while providing customers with end-to-end transparent shipment tracking. With a major focus on parcel shipping, Visible is able to help online retailers better compete with the biggest brand names out there today. Through Visible's services, online retailers can offer their customers better service, more economical shipping, and faster delivery times.

When you join Visible Supply Chain Management, you are becoming involved in one of the fastest-growing supply chain companies in the US (Inc. 5000 rating), and part of a company culture that values Integrity, Progression, Team, and Results.

Keywords: Visible Supply Chain Management, Salt Lake City , IT Operations Support, Professions , West Jordan, Utah

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