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Customer Service Agent

Company: Sykes
Location: Sandy
Posted on: February 16, 2020

Job Description:

Job descriptionSYKES is growing & hiring Customer Service Professionals for our major financial institution partner in Provo, Utah. SYKES is an international company backed by 41+ years of stability and growth. We pride ourselves on an engaging environment focused on our employees and would love to have you come learn more about us and how you fit into our culture. Watch a quick video about us for more information: Job Type: Inbound Customer ServiceHours of Operation: 6 AM -10 PM dailySalary: $12.00/hour$0.50 increase after 6 monthsMonthly bonusesSchedules: Full-time & Part-time options after trainingFlexibility for studentsNo shift bidsTraining: 4 weeks paid; Full-time1:30 PM - 10:00 PM, Mon - FriOther options may be available; text for potential schedulesLocation: 198 East 1600 South BLD 4 Provo, Utah 84606Requirements:High school diploma or equivalentAt least 18 years or olderPass a background checkSkills & Qualifications:Basic computer knowledge and understandingAbility to successfully navigate multiple screensFriendly & empathetic personalityBasic navigation knowledge of websites & appsStrong problem-solving skillsEffective communication via phoneDependable with high self-accountabilityJob Overview:Inbound U.S. customer calls, no salesAnswer a variety of credit card questionsWebsite/app support & troubleshootingProvide accurate information on every callNo average handle time expectationConsistent scheduleCareer advancement opportunitiesBenefits:MedicalDentalVisionPaid VacationEmployee DiscountsTuition ReimbursementEmployer Matching 401K100% Free College Tuition: After just one year of employment, our employees can earn the online degree of their choice through Ashford UniversitySiteProvoAddress198 E 1600 S Building 4CityProvoState/ProvinceUtahZip/Postal Code84606CountryUnited StatesAbout SYKESEvery time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.Hiring GroupAgentWorkplace TypeB&M

Keywords: Sykes, Salt Lake City , Customer Service Agent, Sales , Sandy, Utah

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