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Inbound Customer Service Representative

Company: Golden Customer Care
Location: Salt Lake City
Posted on: March 28, 2020

Job Description:

Golden Customer Care's mission is to deliver a world-class experience to every single customer with whom we interact. We are the human touch-point for some of the largest health, wellness and beauty brands online, and we take that responsibility seriously. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain high levels of customer satisfaction. Currently, we are looking for service-oriented individuals to help grow our Customer Support Team, providing the best experience possible to our customers.

HERE IS WHAT WE OFFER YOU


  • Competitive Hourly Rate.
  • Employer-paid Benefits (Health, Vision, Dental, Life)
  • PTO, Paid Holidays, Paid Sick Leave, Floating Holidays
  • 401(k), and Roth IRA.
  • In-office CrossFit gym with professional coaches
  • Yoga
  • Casual, "no dress code" atmosphere and an open office space
  • Highly interactive work with a talented, passionate team
  • UNLIMITED room for growth and results-based pay increases

    WHAT YOUR DAY IS LIKE

    The Customer Service Representative will assist customers with questions concerning products, shipping, billing activities on customer accounts. This position takes calls on the phone queue and is expected to meet or exceed goals set in; quality assurance, number of calls taken, wait times and length of call. Ability to consistently deliver positive customer service is key. High level of teamwork and cooperation within the Inbound Customer Service team is required to meet our customer satisfaction goals.

    • Handle heavy call volumes.
    • Correct any errors on the customer accounts when encountered.
    • Research and reconcile problems concerning charges and payments
    • Correct/update customer information as appropriate
    • Document accounts with actions taken/customer requests.
    • Place orders for customers as requested.
    • Track shipments
    • Meeting occupancy goals and QAs scores on each call.
    • Supporting and back filling customer relations team as needed.
    • Other related duties as assigned.

      THE BEST CANDIDATES WILL HAVE

      • High School Diploma or GED
      • Thorough knowledge of windows based applications and software programs.
      • 2 years experience in Customer Service preferred.
      • Working knowledge of call center systems and/or work flows.
      • Strong oral communication skills.
      • Takes initiative in problem solving.
      • Organizes and prioritizes effectively.
      • Detail oriented

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Keywords: Golden Customer Care, Salt Lake City , Inbound Customer Service Representative, Sales , Salt Lake City, Utah

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