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Customer Service Representative -$17.00/Hour

Company: Home Depot
Location: Hooper
Posted on: March 28, 2020

Job Description:

POSITION PURPOSE -

  • The Customer Service Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
  • The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions.
  • Position is also directly responsible for meeting and/or exceeding sales, individual service quality and various related department goals.MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -
    • Guides customers through their online shopping experience via phone and/or email sessions.
    • Promptly assesses customer needs and proactively provides solutions.
    • Assists customers with navigating through the HD websites and leads them to a product that meets their needs.
    • Effectively & routinely balances multiple customers.
    • Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
    • Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
    • Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance.
    • Completes assignments accurately despite a large workload.NATURE AND SCOPE -
      • Position reports to Department Supervisor No direct responsibility for supervising others.ENVIRONMENTAL JOB REQUIREMENTS -
        • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.MINIMUM QUALIFICATIONS -
          • Must be eighteen years of age or older.
          • Must pass the Drug Test.
          • Must pass Background Check.
          • Must pass pre-employment test if applicable
          • Must have a high school diploma or GED equivalentEDUCATION REQUIRED -
            • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.YEARS OF RELEVANT WORK EXPERIENCE -
              2+--Years

              PHYSICAL JOB REQUIREMENTS -
              • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.ADDITIONAL QUALIFICATIONS -
                • Ability to type 25 WPM.PREFERRED QUALIFICATIONS -
                  • College Degree preferred 1 year of customer service or retail sales experience is preferred.KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
                    • Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
                    • Demonstrated ability to complete projects and assignments accurately, despite a large workload, competing demands and a fast paced environment.
                    • Skilled at effectively assessing customer audience and adjusting style and tone of written correspondence to match that of the customer.
                    • Demonstrated broad based knowledge of Home Depot product offerings.

Keywords: Home Depot, Salt Lake City , Customer Service Representative -$17.00/Hour, Sales , Hooper, Utah

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