Sales Associate/Customer Service - Call Center

Company: ROI Call Center Solutions
Location: American Fork
Posted on: September 17, 2020

Job Description:

Must be looking for full-time employment in the Lindon or American Fork, Utah locations.ROI is searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customers first point of contact and representing our brand values through phone calls, emails and live chat interactions.We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities* Manage large amounts of incoming calls* Generate sales leads* Identify and assess customers needs to achieve satisfaction* Build sustainable relationships and trust with customer accounts through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/customer service team sales targets and call handling quotas* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customersSkills* Proven customer support experience or experience as a client service representative* Track record of over-achieving quota* Strong phone contact handling skills and active listening* Familiarity with CRM systems and practices* Customer orientation and ability to adapt/respond to different types of characters* Excellent communication and presentation skills* Ability to multi-task, prioritize, and manage time effectively* High school degreeWhat are the benefits?* Health, dental and vision* Employee advancement* Weekly drawing (gift cards, electronics etc)* Free food, weekly* Casual environment* DailyPay Partner - get paid daily!Keywords: Call center, agent, customer service, sales, support, representative, hiring immediately, sales, commission.Job Type: Full-timePay: $13.00 - $14.00 per hourApplication QuestionsYou have requested that Indeed ask candidates the following questions:* How many years of Call Center experience do you have?* How many years of customer service experience do you have?* How many years of sales experience do you have?* Are you able to work in office in American Fork, or Lindon, Utah?

Keywords: ROI Call Center Solutions, Salt Lake City , Sales Associate/Customer Service - Call Center, Sales , American Fork, Utah