CS - Cust Service Rep Sr/23/CUS003
Company: Apex Systems
Location: Salt Lake City
Posted on: February 22, 2021
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Job Description:
Call Center Customer Service Opportunity with a well known
healthcare company in West Valley Utah looking to start interviews
ASAP! Hours Per Day: 8 Hours Per Week: 40 (Must have open
availability Mon-Sun) Location: West Valley, Utah Details: Contract
Position - STRONG potential to extend/convert High School Diploma
or Equivalent Required Description: Candidates should possess a
high level of professionalism and customer service skills. This is
a very structured position responsible for answering incoming calls
from customers who have questions about account balances, card
activation, application status, Treasury guidelines and regulations
and internal procedures. This role requires great people skills as
individuals work to help solve customer issues. Individuals hired
for this position will work to achieve personal operational goals
in a collaborative team environment. Primary Responsibilities:
Taking inbound calls from consumers Handling and researching issues
over the phone Utilizing the computer database to verify and
document information Ability to navigate a computer while on the
phone Ability to multi-task, this includes ability to understand
multiple products and multiple levels of benefits within each
product Ability to remain focused and productive each day though
tasks may be repetitive Required Qualifications: 1+ year of
Customer Service experience analyzing and solving customer's
problems 1+ year of experience in an office setting environment
using the telephone and computer as the primary instruments to
perform job duties. An education level of at least a High School
Diploma or GED Familiarity with computer and Windows PC
applications, which includes the ability to learn new and complex
computer systems/applications Physical Requirements and Work
Environment: Frequent speaking, listening using a headset, use of
hands/fingers across keyboard or mouse, handling other objects,
long periods working at a computer Service center environment with
moderate noise level due to Representatives talking, computers,
printers and floor activity. Hours: Training will be for 2-5 weeks.
After training candidates must be available to work 1 weekend date
per week, shifts will be between the hours of 5am - 9pm PST (8 hour
shifts). Dress Code: Business CasualEEO EmployerApex Systems is an
equal opportunity employer. We do not discriminate or allow
discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national
origin, ancestry, citizenship, genetic information, registered
domestic partner status, marital status, disability, status as a
crime victim, protected veteran status, political affiliation,
union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in
a manner consistent with the requirements of applicable law. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation in using our website for a search or application,
please contact our Employee Services Department at or - provided by
Dice
Keywords: Apex Systems, Salt Lake City , CS - Cust Service Rep Sr/23/CUS003, Sales , Salt Lake City, Utah
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