Service Desk Agent

Company: SAIC
Location: Salt Lake City
Posted on: February 22, 2021

Job Description:

Description DESCRIPTION SAIC is hiring a Service Desk Agent for a key role supporting the EITaaS team in Salt Lake City, UT. JOB DUTIES

• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Maintain and updates records and tracking databases.
• Alert management to recurring problems and patterns of problems. Qualifications REQUIRED EDUCATION, EXPERIENCE AND CLEARANCE
  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience
  • Candidate must be a .
  • Candidate must be able to obtain or possess an Interiem Secret clearance to start and must be able to obtain Secret clearance. DESIRED EXPERICE AND CERTIFICATIONS
    • Current Security+ or ability to obtain certification within 6 months of hire
    • Prior Service Desk Tier I and II experience
    • Excellent communication skills
      
      My SAIC Benefits . - provided by Dice

Keywords: SAIC, Salt Lake City , Service Desk Agent, Sales , Salt Lake City, Utah