NA Sales Operations Coordinator
Company: Black Diamond Equipment LTD
Location: Salt Lake City
Posted on: April 9, 2021
The NA Sales Operations Coordinator is responsible for
maintaining systems and resources used for order processing
utilized by the Sales and Sales Operations team. This includes
developing and implementing standard procedures for product data
management/ communication, Business to business ordering systems,
and Navision best practices. The NA Sales Coordinator will also be
responsible for customer service and data entry support as needed.
Additionally, they will coordinate with other internal departments
to improve overall workflow.
Organizing, coordinating, and completing departmental projects as
requested by the NA Customer Service Sr. Manager. Including
obtaining and maintaining seasonal product information, assets, and
pricing for the Sales Operations team in a format that can be
shared directly with the rep force and dealer base.
Build and maintain the Dealer Web catalogs utilized for order
processing each season. This includes owning the relationship with
the external B2B contact and coordinating with internal contacts
necessary to launch the seasonal order campaign.
Execute and support the allocation process to ensure that inventory
is being intentionally divided in a manner that is aligned with
expectations of all Sales channels, DSS, and SCM.
Assist in the administrative process of preseason selling
campaigns. This includes coordinating complex data entry, order
review, order tracking and running reports.
Responsible to provide coverage for other Dealer Sales and Service
reps and Key Account team when necessary. This includes overflow
duties during peak seasonal periods.
Assist with processing customer transactions such as orders and
returns as needed.
Answer incoming inquires plus make outgoing calls and emails to
customers and vendors when necessary. Responsible to provide
technical product support plus resolve customer issues.
Occasional travel to regional shows, demonstrations, and sales
events as requested by the NA Customer Service Sr. Manager.
Oversee the B2B dealer newsletter production and scheduled
Preferred: Bachelor's Degree in a related field.
Required: 2+ years of experience in retail/ wholesale sales or
project management. Preferably in the outdoor equipment
Skills and general experience:
Strong customer service and problem-solving skills.
Excellent written and verbal communication skills.
Sales and product knowledge are mandatory.
Strong time management and multi-tasking abilities.
Experience in MS Office, Word, Outlook and Excel.
Alternative qualifications for the NA Sales Coordinator: An active,
on-going knowledge of company products or additional work
experience would be preferable over additional education.
At BD, benefits begin on the first of the month following your date
of hire with a generous portion of medical and dental paid for by
BD. You also will get employer paid life insurance, Short and
Long-Term Disability, as well as other wellness benefits, 401k,
vacation and wellness time off, and company paid holidays. If that
isn't enough, we are also a pet-friendly workplace with a casual
dress code! If your passions are also in the outdoors, then you
will also enjoy employee discounts on BD gear and apparel.
Black Diamond Equipment, Ltd is an Equal Opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex; including sexual
orientation and gender identity, national origin, disability,
protected Veteran Status, or any other characteristic protected by
applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled
veteran, you have the right to request an accommodation if you are
unable or limited in your ability to use or access our career
center as a result of your disability. To request an accommodation,
contact a Black Diamond Equipment HR representative.
Keywords: Black Diamond Equipment LTD, Salt Lake City , NA Sales Operations Coordinator, Sales , Salt Lake City, Utah
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