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Sales Associate III

Company: Tapestry, Inc.
Location: Park City
Posted on: April 10, 2021

Job Description:

  • Understands organizational objectives and makes decisions that align with the Company priorities and values
  • Creates personal sales and clienteling strategies in partnership with the management team
  • Meets customer needs through solution-oriented and forward thinking
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrates Coach's Selling and Service expectations at all times
  • Influences customers' purchase decisions by balancing patience and assertiveness
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flexes personal selling techniques to contribute to overall store financial results
  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Develops product knowledge skills and remains aware of current collections
  • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailors approach by reading cues
  • Builds lasting and loyal relationships with customers
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards Workplace and Environment
    • Creates enthusiasm and positivity for a shared vision and mission
    • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
    • Demonstrates confidence when working with customers
    • Takes initiative; has a high-level of ownership and accountability for individual results
    • Welcomes feedback and adapts behaviors as appropriate
    • Represents Coach as a brand ambassador at all times
    • Is adaptable and flexible to change
    • Maintains a calm and professional demeanor at all times
    • Creates short and long-term strategies to achieve personal metrics and performance goals
    • Utilizes Company tools to keep self-informed
    • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
    • Promotes and endorses a team selling environment Operations
      • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
      • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
      • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
      • Replenishes inventory on sales floor as needed
      • Processes shipments as needed Additional Requirements
        Experience:--1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace. Education : --High school diploma or equivalent; college degree preferred. Technical : --Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet) Physical : --Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers. Schedule : --Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.
        Nearest Major Market: Salt Lake City
        Job Segment: Merchandising, Brand Ambassador, Loss Prevention, Sales, Retail, Marketing

Keywords: Tapestry, Inc., Salt Lake City , Sales Associate III, Sales , Park City, Utah

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