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Customer Service Representative - Salt Lake City (overnight)

Company: Amtrak
Location: Salt Lake City
Posted on: May 5, 2021

Job Description:

Your success is a train ride away. Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team? SUMMARY OF DUTIES: The Customer Service Representative - position is a full-time position. This position will work various shifts with varying rest days which may not be consecutive. Extra Board employees will be required to work a variety of positions and various locations (small/medium/large), frequently working alone. * Must attend and pass applicable training courses. Training courses may be held at remote sites for extended duration. * Must follow all safety rules and guidelines set forth by Amtrak. Will be governed by all Corporate and Station policies. * Must become skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of taris to properly price tickets. * Make ticket reports promptly, properly safeguard company funds, property and prepare related reports. * Must qualify with the operation of Arrow, RailRes/Stars, and other Amtrak systems * Perform miscellaneous clerical duties related to the ticket oce and/or station. * Assist customers with special needs and other duties as assigned. * Will assist passengers during service disruptions, including arranging for lodging, meals, and alternate transportation when necessary. * Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation. * Work with other station employees to ensure all passenger train boarding(s) are timely. * Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms. * Must become certied on Amtrak equipment, including baggage tractors and forklifts. * Check passenger luggage. Must load/ooad luggage in timely manner. * Must comply with the company's uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style. * Will be required to perform janitorial duties, both inside the station and outside The representative will be required to work in inclement weather conditions and in varying temperatures. The representative will be required adhere to all applicable safety standards. This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station oor or platform. The ability to maintain a positive, good natured attitude is essential. The representative will be responsible for greeting, assisting and the general comfort of each passenger. The representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak computer systems. The representative will provide assistance to customers with special needs and will assist passengers with luggage and boarding trains; must be procient with baggage & express operation and be able to quote rates and information. The position handles checked baggage, package express and company materials in the station and on/o trains. The representative must be able to lift items that weigh at least 50lbs unassisted on a frequent basis; must be able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift). PREFERRED WORK EXPERIENCE: * 1-3 yrs Customer Service Experience Preferred * 1-3 yrs Transportation Industry Experience Preferred OTHER REQUIREMENTS: * Must be able to effectively read/write and speak English * Must have a valid driver's license * Must be able to safely lift 50lbs unassisted on a frequent basis * This position is an overnight shift COMMUNICATIONS AND INTERPERSONAL SKILLS: * Must have excellent written and oral communication skills. Requisition ID:40162 Band Zone:BN990 Posting Location(s):Utah Job Family/Function:Customer Service Relocation Oered:No Travel Requirements:None Recruiter Name: Katie McVan Recruiter Email: You power our progress through your performance. We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals. We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities. All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free. In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

Keywords: Amtrak, Salt Lake City , Customer Service Representative - Salt Lake City (overnight), Sales , Salt Lake City, Utah

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