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Empire Pass Guest Services Agent - Winter 2021-22

Company: Deer Valley Resort
Location: Salt Lake City
Posted on: November 22, 2021

Job Description:

DescriptionPurpose of Position: To ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.Specific Job Requirements:

  • Provide excellent customer service
  • Communicate clearly utilizing verbal and written communication
  • Ability to learn new computer operating systems and navigate them effectively
  • Must be self-motivated, detail oriented, and willing to accept all job responsibilities with equal enthusiasm
  • Ability to multi-task and maintain composure under pressure
  • Knowledge of Deer Valley and Park City area attractionsJOB DUTIES AND RESPONSIBILITIES:
    • Facilitating a smooth check-in, and check-out for our guests and owners
    • Concierge services such as: lift ticket sales, restaurant reservations, providing directions, activity recommendations, and coordinating transportation.
    • Performing residence inspections prior to the guest arrival and after they have departed
    • Bell staff duties such as package delivery, shoveling guest decks, and carrying luggage to residences.
    • Handling of cash and credit card transactions, including settling guest balances upon departure
    • Other duties and responsibilities as assigned.Requirements

Keywords: Deer Valley Resort, Salt Lake City , Empire Pass Guest Services Agent - Winter 2021-22, Sales , Salt Lake City, Utah

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