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Sales Support Administrator

Company: The Arbinger Institute
Location: Farmington
Posted on: November 22, 2021

Job Description:

Arbinger Institute, LLC

How We Started
The Arbinger Institute was founded in 1979 by Dr. C. Terry Warner, the scholar who solved the central problem at the heart of the human sciences: the problem of self-deception. That work revealed two distinct mindsets from which people and organizations operate-a self-focused inward mindset and an others-inclusive outward mindset-and the path to sustainably changing mindset and results.

How We Help
We help individuals, teams, and organizations move from the default self-focus of an inward mindset to the results-focus of an outward mindset. Through training, coaching, consulting, and a suite of implementation tools, we enable organizations and their people to achieve results that are only possible with an outward mindset.

Our Experience
Our programs and methodology are based on 45 years of research in the psychology of human behavior and motivation, and more than 35 years of experience working with organizations worldwide in the corporate, healthcare, education, government, public safety, and nonprofit sectors.

Sales Administrator
Job description
The Arbinger Institute is a fast-growing training and organizational development company. We help leaders, teams, and organizations build positive, more rewarding, and more productive workplace cultures through a change in mindset. We work with organizations of all sizes across a broad spectrum of industries including manufacturing, technology, non-profits, healthcare, law enforcement, finance, and the federal government, to name a few. We have an international presence with offices in over 20 countries.
We are looking for a qualified Sales Support Administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders, and deliveries and provide support for sales representatives. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high-quality customer service and achieve team sales targets.
Learn and apply outward mindset principles taking account of others' needs, responsibilities, and challenges in the performance of your work, and being accountable for your impact on others.
Track the fulfillment of services, products, and other activities in the company Customer Relationship Management (CRM) system, ( Link these to client contracts and agreements for billing and client reporting purposes. Contact clients to obtain missing information or answer queries
Enhance overall team members' effectiveness by supporting management and administrative efforts and working as a team with Client Solutions team members on the phone, in meetings, and via email, and in the team member's absence as requested.
Author sales quotes/proposals and ensure the accuracy of sales orders. Liaise with the Logistics department to ensure timely deliveries. Maintain and update sales and customer records.
Help to manage the calendar of client events (corporate/government) for sales team. Schedule appointments, meetings, and coordinate impactful logistics.
Develop sales reports.
Communicate important feedback from customers internally. Maintain customer confidence by keeping sensitive information confidential and safe.
Manage B2B and government contract execution.
Set up and participate in discovery and training calls and webinars when requested. Stay up-to-date with new products and features.
Assist in the creation of important documents and communications by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
Other duties as required or assigned by the two directors, company management, and sales team members
Proven work experience as a Sales Administrator or Sales Support Agent
Hands-on experience with CRM software (Salesforce), MS Office (Excel) and/or, Asana
Experience with B2B, federal/state/local government contract execution is a plus
Understanding of sales performance metrics
Familiarity with teleconferencing and screen sharing software is an advantage
Excellent organizational and multitasking skills
A team player with a high level of dedication
Ability to work under strict deadlines
Ability and desire to utilize your personal creativity in finding ways to streamline and improve company functions and processes related to sales.

Salary and Benefits
The Arbinger Institute pays competitive salaries and offers premium benefits including eligibility for healthcare coverage for employees and families, dental, and vision coverage, PTO/Holiday pay, life insurance, and 401K. The salary range for this position is based upon the experience and qualifications of the candidate.

Job Type: Full-time

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Work Remotely:
Temporarily due to COVID-19

Keywords: The Arbinger Institute, Salt Lake City , Sales Support Administrator, Sales , Farmington, Utah

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