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H&M Retail Sales Advisor- Full Time

Company: H&M
Location: Farmington
Posted on: November 22, 2021

Job Description:

Company DescriptionThe key to building a great look is combining bold pieces.The key to building a great company is combining bold people.We take pride in our history of making fashion accessible to everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will be able to change the future of fashion.Together, we create that special kind of workplace, where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.At H&M, we welcome you to be yourself and challenge you to grow and make a difference.Help us reimagine the future of an entire industry, making everyone look, feel & do good.Be proud of where you came from & amazed by where you'll go.Be Yourself & More at H&M.Job DescriptionThe word "Advisor" is pretty deliberate--- Plenty of places focus on selling clothes, but helping people understand their personal style is what sets H&M apart. In the fast-paced and exciting world of retail, our Sales Advisors are there to ensure that our customers enjoy a fantastic shopping experience. That might be something as big as providing them style advice, or small as making them feel more comfortable by showing them the fitting rooms. Whatever the task, it's all about providing best in class customer service to some of the best dressed shoppers out there.Title: Sales AdvisorFunction: SalesDepartment: StoreReports to: Department Manager, dotted line to Department SupervisorYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers' first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M's business success.Role responsibilities include, but are not limited to:Best Customer ExperienceYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers' first and offer assistance and share your Product and Fashion knowledge.Direct Customer Service

  • Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor
  • Apply a 'Heads up' approach - be aware of customers that require assistance and offer help
  • Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)Sales & ProfitYou are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reachedStore Operations
    • Keep the fixtures full and tidy regularly throughout the day to maximize sales
    • Ensure great garment care to sell the products in their best condition at the right time
    • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
    • Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:o Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areaso Dusting all counters/hard surfaces, removes all spills, trash and debris from storeo Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaceso Maintaining cleanliness of all bathroom facilities on an as needed basisGarment Processing Procedures
      • Actively process, stock and replenish garments on sales floor and stock room
      • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities
      • Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goalsCash Handling Procedures
        • Handle payments and returns
        • Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routinePolicy and Safety Routines
          • Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store
          • Execute reductions, price changes, and transfersBest TeamBy sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.
            • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
            • Give honest and constructive feedback to your colleagues to develop their skills
            • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all timesQualificationsMinimum Qualifications:
              • High School graduate or equivalent preferred
              • 6 months of experience in customer service, preferred
              • Ability to lift in excess of 20 pounds
              • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
              • Ability to climb a ladder and use a step stoolRequirements:
                • Excellent customer service skills
                • Ability to recognize and execute selling opportunities
                • Ability and willingness to run a cash register
                • Good communication and organizational skills
                • Ability to multi-task in a fast-paced environment
                • Ability to take initiative to complete tasks and solve problems
                • Ability to meet deadlines
                • Ability to manage time and prioritize
                • Must be able to work a flexible work schedule including nights and weekendsAdditional Information---& more & more & more.Your first role at H&M might just be the beginning.There's room to grow, change and find new opportunities.And as you grow, you'll find new role models, mentors, and friends for life.Experience opportunities to make a difference on a global scale,while working close to home.Apply now and find out where your H&M journey can take you.Be Yourself & More at H&M.Financial Accountability: NoneIND000SAAll your information will be kept confidential according to EEO guidelines.

Keywords: H&M, Salt Lake City , H&M Retail Sales Advisor- Full Time, Sales , Farmington, Utah

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